Mr Stephen handled my case expertly and was very professional at a stressful time. Can't thank the team at Guildford enough!

Cameron Bell was brilliant , kept me up to date . And a friendly face when I was a wee stressed.thanks Cameron

Easy process , booked car in for service , dropped of and was out with loan car in ten min just about had time to get a coffee !!! , plenty of staff around to look after you , all the staff i dealt with were polite and professional , just had a minor service on Range Rover all good

As always Cameron has been excellent at offering a good service and making sure I am kept posted on my car’s visit today.

Luke and Stephen are marvellous !

Cameron very professional and helpful, recommend

I have used JLR Guildford for servicing and MOT of my car since purchasing it new from them in 2016. I have had mixed experiences regarding the customer service and communication but the car is always returned in good running order and clean.

It’s was a pleasure dealing with Cameron, (Guildford) extremely personal and professional. Would happily recommend as I was extremely impressed with the timeframe of repair works.

Luke was pleasant but the experience was really poor! He called me to say at the end of the service that the engine failure light was on! I said no it wasn’t ! He said well it’s small and could you have missed it ! Do you think he would have said that to a man? He sent me into a panic! I called my husband ! It turned out it was a fault caused by your own team who hadn’t reconnected something at the end of the service. ! There was no engine failure light How poor was that ! Seriously you need to improve your service procedure. It meant I arrived at 12 noon but car wasn’t ready until 5.30 by which time I was stuck in the accident traffic
Also I went to my car and wait - the tyre pressure light was on so back in I went ! Another 20 mins
In addition no biscuits available
To be honest why would I come back to you ???

Work on the car is fine, but overpriced at £900 for a routine 2 year service where the only work of any note carried out was a brake fluid and oil change. The customer sales representative (Harvey) is terrible, never returns calls or emails, never follows up on what he promises to do.