WELL I POSTED THE REVIEW BELOW (A FEW WEEKS BACK) AND RECEIVED A VERY POLITE MESSAGE ASKING ME TO SEND AN E-MAIL WITH MORE DETAILS. SO MUCH FOR "TELL ME MORE" THEY TOO HAVE IGNORED ME AND ONCE AGAIN THE SERVICE ADVISOR HAS NOT BOTHERED TO CALL OR RETURN MY CALLS. JUST REPAIR THE DAMAGE YOU DID JLR GUILDFORD AND LET ME HAVE MY CAR BACK!! Hard to imagine the service you get from JLR Guildford could get any worse. You may have a quirky problem with your vehicle, but they just ignore you for days! We need a "no-stars" category.

Absolutely appalling service and after-sales support – avoid I am absolutely disgusted and frustrated with the way this company has dealt with my vehicle and, more importantly, the complete lack of customer service and after-sales support I have received. I was originally told that the repair would take around three days. Instead, the vehicle was kept for six weeks — six weeks for what I was initially told was a three-day repair. After waiting all that time, I was finally told that the vehicle had been repaired and was ready. Unfortunately, the situation has gone from bad to even worse. The vehicle has now been returned to me in a worse condition than when it went in and, most importantly, it doesn’t even drive. I have now requested five separate callbacks, asking someone to contact me, explain what has happened and tell me what they are going to do to resolve this. Not one of those calls has been returned. The complete lack of after-sales support is absolutely shocking. I can understand that problems can happen, but what matters is how a company deals with them. In this case, I have been left chasing repeatedly, waiting for calls that never come and getting no meaningful communication whatsoever. I have given them five opportunities simply to call me back, and they cannot even manage that. I am now left with a vehicle that went in for a repair, was kept for six weeks instead of the promised three days, was then declared “fixed”, and has come back in a condition where it doesn’t even drive. The level of frustration this has caused is unbelievable. I expected a professional level of service and someone to take ownership of the situation. Instead, I feel completely ignored. Please avoid using this garage. Based on my experience, I would not recommend them to anyone. And after everything I have experienced, I will never buy another Range Rover again. Five callbacks requested. Zero returned. Six weeks instead of three days. Vehicle returned in a worse condition and still doesn’t drive. Absolutely unacceptable.

I’ve used this place for 10 years but I won’t again. It’s very overpriced and the service is now terrible. I phoned today 9 times for 50 minutes to find out if my car was ready. The phone was either not picked up or picked up and then transferred to a number no one answered. When I complained no one seemed to care. This place is clearly very badly run and the staff I spoke to don’t seem to be bothered. For the prices the service needs to be much much better than it is. But in future I will go elsewhere.

Poor service, poor communication. Would not use again. 2 weeks to replace thermostat on a vehicle under warranty.

This organisation is an example of how businesses should not be run. Very poor communication, no customer care and no one available when needed. I will never buy a new Range Rover again. Took over 6 weeks to diagnose and replace an effective part without being able to provide me with a replacement car - £100k+ car bought new last October. Also managed to scratch my car all down one side while in their custody, which had passed their inspection! Avoid at all cost.

Worse customer service ive every experienced

Not happy at all. My car was still under the manufacturer's 3 year warranty and I had to hire a car for 4 days as no courtesy car was offered. Communications were poor, the overall Manager of group 1 was asked to phone me twice. Once by me and once by Jaguar head office. However I heard nothing. On collecting my car, which had the rear tailgate realigned, I was handed the keys and told it was in the front car park. I would have thought I would at least be shown what was done and asked if I was satisfied. I am a life long Jaguar owner of more that 11 cars and have never had such bad treatment. Not what you expect when buying a new car costing over £47,000.

I concur with a recent reviewer on the shockingly bad service from this organisation. Phillip was also my unresponsive contact - I felt like a stalker trying to get ANY information. The overcharging is ridiculous and the service non existent . If you want super high prices and terrible service, this is the place to get it!

Awful service, poor communication, they are enough to put anyone off owning a landrover. They should be ashamed to call themselves a SERVICE centre. The staff obviously dont get trained to offer customer service.