Exceptional service and great customer service from Ben and Jo

Purchased a new Porsche Macan EV in November 2024. It developed persistent faults within weeks (in total the Porache had more than 50 faults within the first six months) and, despite numerous repair attempts where one issue was “fixed” only for another to appear, I had no option but to reject the vehicle in May 2025. Porsche replaced it with a new Macan Electric EV in September 2025. This vehicle has been just as troubled: connectivity failures, non-functioning speakers, a cruise control fault that causes the brakes to unexpectedly slam on, and a complete electronic system failure that left the car totally inoperable - at which point a member of staff told me the model’s software simply can’t support what the car is being asked to do (he explained it as a 2026 iPhone using 2016 software. I formally rejected this second vehicle in February 2026. Rather than Porsche Portsmouth accepting their clear legal obligation to refund what I’ve actually paid for the defective Porsche, they spent months arguing with me to reduce the amount of money they owed me under statute. When I challenged their low ball offer, the matter was passed to their legal team, who then went silent, completely missed the Ombudsman’s deadline to respond to complaints, and only started to meaningfully engage after I sent an email to Porsche UK’s CEO. In the end, I was forced to accept less than I was legally owed and entitled to under Consumer Law - simply to bring the matter to a close rather than continue paying for a vehicle I couldn’t use. Two faulty EV vehicles in a row would be bad enough, but the impression I was left with is of a dealership that negotiates down its statutory obligations (to its own benefit) rather than simply meeting them. Come the end of the process (almost six months of arguing), I felt exhausted, drained, defeated and entirely disrespected and undervalued as a customer. I wouldn’t recommend this dealership based on my experience. I’ve since bought a Range Rover instead.

What a lovely experience from start to finish. Thank you Porsche Portsmouth.

A first class experience in every aspect. A huge thankyou to both Kirsty and Luke for their patience and support and were a credit to the brand.

Excellent customer service every time I’ve taken my Macan GTS in. The whole team are always welcoming and friendly, but Amelia North in particular consistently goes above and beyond to make sure both my car and I are well looked after — and she always makes a fuss of my dog too! I wouldn’t hesitate to recommend them.

Booked in with Nicole in the Service Department and found the service to be exemplary and not like I have experienced with two other more local dealerships The car was collected and returned to me despite living some distance from the dealership and also it being for a fairly minor issue - rates quoted for servicing very reasonable and discounted for Porsche Owners club membership as well! Would highly recommend

I dealt with Kirsty Collins over at Porsche Portsmouth for the purchase of my new Cayenne Electric, and I had an absolutely amazing experience. Kirsty was so pleasant to work with, incredibly professional, and her communication throughout the process was fantastic. She made me feel truly valued as a customer and was always on hand to answer my questions. She really went above and beyond to help me get my car as quickly as possible. The Cayenne Electric itself is outstanding, but what made buying a Porsche an even better experience was Kirsty and her exceptional customer service. Thank you!

Sold my Taycan that was on PCP via Lewis at Porsche Portsmouth. He was great throughout the process. Very helpful and prompt. Also excellent communication throughout our transaction!

The experience exceeded expectations overall and on handover a test drive was offered and a masterclass was also offered. Wonderful and loving the car!