Group 1 Volkswagen Commercial Manchester

⭐ 1 Star – Absolutely Disgraceful Service! Avoid This Dealership! Without a doubt, one of the worst experiences we have ever had purchasing a vehicle for our company. The customer service, communication and complete lack of professionalism have been absolutely shocking from start to finish. We agreed to purchase a van through our own finance broker and paid a £500 deposit. As part of the deal, we were promised that the van would be fully ply-lined, professionally valeted and supplied with seat covers. We were also assured that the vehicle would be ready for collection within two weeks. Unfortunately, once they had our deposit, everything went downhill! Our finance broker repeatedly tried to contact the salesman and the manager, with absolutely no success. We also made numerous phone calls ourselves, only to be completely ignored. Getting hold of anyone at this dealership was an absolute nightmare. When we eventually managed to contact the salesman to request the full invoice, they sent our finance broker an invoice with the wrong amount and no record of our £500 deposit! We then spent another week or so chasing them for a corrected invoice. When it finally arrived, unbelievably, our £500 deposit was STILL missing! After all this messing around, we eventually arranged to collect the vehicle. We discovered that the promised ply-lining hadn’t even been done! We spoke to the salesman and agreed to collect it the following Friday giving them yet another few days to get everything sorted. You would think that after all these delays and mistakes, they would at least make sure the vehicle was ready. Absolutely not! We arrived at approximately 2:30 pm on the Friday to find: * The van was filthy and hadn’t been valeted. * The vehicle had virtually no diesel in it. * NO ply line * The agreed preparation hadn’t been completed as promised. * The salesman appeared completely uninterested in resolving the situation. * The manager wouldn’t even come out to speak to us when requested! The attitude of the staff was just as disappointing as the condition of the vehicle. For a company purchasing a commercial vehicle, this level of service is completely unacceptable. We have wasted hours making phone calls, chasing paperwork, arranging collections and dealing with promises that were never kept. The most disgraceful part is the complete lack of accountability. Not once did we feel that anyone genuinely cared about our business or the inconvenience they had caused. I genuinely cannot understand how a dealership can operate with such poor communication, such a lack of organisation and such an appalling attitude towards paying customers. To make matters even worse, the dealership then contacted our finance broker and DEMANDED immediate payment for the vehicle! They told our finance representative that the van was ready for collection and threatened that if payment was not made that very day, the entire deal would be cancelled! What makes this absolutely unbelievable is that the van was still on stocking finance! Our finance company could not release payment while the vehicle was still subject to that outstanding finance arrangement. So not only were they demanding immediate payment and threatening to cancel the deal, but they hadn’t even sorted out the finance position on their own vehicle! How can a dealership threaten a customer with cancellation for non-payment when their own outstanding stocking finance is preventing the transaction from being completed? My advice to anyone thinking of purchasing a vehicle from this dealership is simple: THINK VERY CAREFULLY AND TAKE YOUR BUSINESS ELSEWHERE! We certainly would not recommend them to anyone, and we will never purchase another vehicle from them. Absolutely shocking service from beginning to end. If I could give zero stars, I would!

The care ive received from ilyas and attention to detail is way and above what i am accustomed to. And I have purchased form top brand dealers in the past.

Misleading information about the vehicle until we paid. Faulty vehicle, misled over works carried out prior to collection. Rejected the vehicle after batteries died and on advice of another VW main dealer service department. Terms and conditions ignored regarding collection of vehicle. Error in details sent to DVLA by dealer. Withheld refund for over three weeks. Shocking communication and customer service. Manager ‘unavailable’ until legal action threat. Appalling, unprofessional and totally lacking any integrity. The worst experience ever in 40 years of car ownership!

This van centre effected a repair on our vehicle in February 2026. It did not complete the repair correctly, that failure has caused the same fault to occur again and damage to our vehicle. It has offered 50% contribution to the new repair costs, but these costs would not have occured but for its failure.

Well what can I say apart from what a FANTASTIC experience, we went here to have a look at a transporter due to my fellas van breaking down and no point in getting it fixed so we needed another van ASAP. Well ASAP was what we got from ordering it yesterday to picking it up from this morning. Destiny was absolutely amazing looking for the perfect van to ordering it for us. She is an absolute credit to the team. Thank you again for everything x

Emailed Group 1 for some after sales technical support, never received reply.

Ignored

What a pleasure Michelle is to deal With and she is a real good asset to Volkswagen.

What a waste of time! Needed my van looking at for some faults before my warranty runs out. Call center missed info on what I wanted looking at . Nowhere to park. Service desk told me that they would need 2 days to look at water in tailgate and faulty tailgate door handle (common fault) and also another 2 days to check for a heavy vibration under acceleration. Trim around lower 12v gone brittle and broke away, told not covered without even looking at it. No lease van for over 4 weeks, then I’ll be out of warranty, Great.... I had no choice but to cancel as I had no way of getting home and need my van for work. This should have been pointed out when I was booking in with call center. If the call center can’t do this then I suggest that you revert back to before where you booked in with the service desk with someone who has the knowledge. Lost half a days work because of this. I’ve used Vw commercial Manchester for nearly 20 years as they are closest to me but not again. Time to find an independent garage from now on.