Group 1 Volkswagen Commercial Norwich

 

3.4 /5
3.4/5
202 reviews

 

Group 1's network of paint and body centres

Our aim is to deliver a 1st class service and a quality repair for your car ensuring it retains its original appearance and balance of manufacturers warranty. Our friendly and well trained staff are here to help guide you through the sometimes difficult task of arranging repairs to your vehicle by liaising with the Insurance company on your behalf and ensuring only the best method of repair is done.

  • We are fully approved by Mercedes-Benz, Volkswagen, Audi, Jaguar Land Rover, SEAT, Škoda and Volkswagen Commercial
  • Your vehicle will be repaired to the highest manufacturer standards by trained technicians, using genuine Mercedes-Benz, Volkswagen, Audi, Jaguar Land Rover, SEAT and Škoda parts and repaired using the manufacturer methods. To show this you will be provided with a Guarantee.
  • We can arrange loan cars in addition to local collection and delivery
  • 24 hour recovery service and estimates while you wait
  • Price Match Guarantee

Authorised Repair Centres

Customer satisfaction:

Throughout the process we’ll keep you updated throughout the repair and provide a thorough handover to explain the work we have carried out. Upon completion, you will also get an opportunity to tell us how you think we did via a customer experience survey.


Your opinion is really important to us and we would love to hear your thoughts on our service. Your selected bodyshop will send a short customer survey invitation to you by email and we would be most grateful if you would complete this for us. You should receive the invitation a few days after your vehicle is returned to you so please watch out for it in your email inbox, also please check your spam/junk folder just in case it’s in there


Repair Guarantee: 


For every repair we do, each customer is given a Repair Authenticity Guarantee which states that approved, current repair methods and techniques were used to replace any parts to the right standard. Our technicians are qualified and assessed on a regular basis to ensure we meet the brands standards. These repair methods are updated throughout their lifetime and the right approved tools & equipment are used to ensure the right repair, first time – this includes the Paint & Materials that have been tested at length for quality including anti-corrosion properties.

We have a 3-year Repair Authenticity Guarantee which is our promise that we have utilised genuine parts and paint, trained bodyshop technicians and approved specific repair methods. When you collect your vehicle we will give you an Authenticity Guarantee Certificate.
All of our repairs are carried out to exacting standards in line with manufacturer factory repair methods, using manufacturer trained technicians and only Mmanufacturer genuine parts are used. 
The repairs to your vehicle are backed by the Repair Authenticity Guarantee to give you peace of mind that your car was repaired the dealer standards. Your Repair Authenticity Guarantee will be sent to you by email soon after the repairs are completed

Read our reviews

Google
1.0/5
23 Oct 2026
Google - Group 1 Volkswagen Van Centre Norwich
Google
1.0/5
24 Sep 2026
Google - Group 1 Volkswagen Van Centre Norwich
Had 2 brand new amaroks Both new with warranty. We were driving when a light came on saing “battery service now” to which we pulled over immediately within. Minutes of switched the engine of the vehicle was up in flames. It took Volkswagen 3 months to come back to us and when they did they said the inspection of said vehicle was inclusive we are still yet to see the inspection report! They are now saying it is our problem and to go to our insurers. We had also taken the vehicle into Volkswagen Norwich to be checked over as the vehicle had a strange wining nose we even provided a video and suggested what the problem maybe. After this was checked over just weeks later the vehicle is up in flames. We are now without a vehicle our premiums higher than ever and still no answers for Volkswagen whatsoever. We are completely and utterly appalled with there service please avoid like plague.
Google
1.0/5
17 Sep 2026
Google - Group 1 Volkswagen Van Centre Norwich
Purchased a brand new VW California and was faulty within a week. You expect peace of mind when they sell you the 5 plus promise but be warned!! After sales don’t respond after 5 weeks never mind 5 years. Tried calling/emailed numerous times for an update as the vehicle was returned 5 weeks ago but no reply. Group 1 Auto does not care about its customers mental health as long as they meet sale targets.
Google
1.0/5
3 Sep 2026
Google - Group 1 Volkswagen Van Centre Norwich
I bought a van from Group 1 VW last year. No issues with the vehicle however the sales rep forgot to apply the offer of £99 for 2 services and MOT’s. This is something that I specifically requested at the time and was told “we will get that sorted for you”. Today I took my van for its first service before work, expecting a quick drop off and courtesy car pick-up. I sat around for 20-30 minutes and noticed several customers arriving after me and leaving before I was acknowledged. I spoke to the receptionist and as predicted, they had forgotten about me. As I was leaving, I was informed that the service plan was not processed by the rep at the time of purchase. Meaning that for the same service plan I’m now having to pay £744. If you value good customer service, don’t expect it from Group 1 VW Norwich.
Google
4.0/5
9 Aug 2026
Google - Group 1 Volkswagen Van Centre Norwich
Would be 5 stars but they've moved the service department into the car showroom, was much better before, kept waiting for ages and seemed very disjointed.
Google
5.0/5
11 Jul 2026
Google - Group 1 Volkswagen Van Centre Norwich
Google
5.0/5
30 Jun 2026
Google - Group 1 Volkswagen Van Centre Norwich
Worth going just for the coffee!
Google
1.0/5
19 Jun 2026
Google - Group 1 Volkswagen Van Centre Norwich
Avoid like the plague, after sales customer service absolutely shocking on a pre registered brand new vehicle. After continuously chasing to rectify the issue I was advised to ignore a service light that’s come up on the dashboard and workout when the next service is due. An issue that should have been sorted pre sale which they admitted. My local VW garage advertised on the correct procedure to rectify but Group 1 don’t agree to sort it with them because it will cost them money. Outrageous on an over 30k vehicle. You buy from a dealer to get peace of mind, not this one. Never again!
Google
5.0/5
24 Mar 2026
Google - Group 1 Volkswagen Van Centre Norwich
We have just purchased a pre-registered T7 Transporter from Tom which was all completed from a distance (Teesside). Thank you, Tom and the team for making this as simple and easy as you did. I would recommend the VW Van centre in Norwich and Tom for very good customer service and a great price. The delivery driver was also lovely and very professional, van arrived fully valeted and exactly as described.
Google
5.0/5
23 Dec 2025
Google - Group 1 Volkswagen Van Centre Norwich
Dealing with tom during buying my new van was effortless , he made sure the van was turned around and ready for Collection before Xmas After many phone calls to sort various things out he didn’t once fail to come up with a soloution or answers to my questions 100% recommend Cheers tom Gav

 

New and used van sales, servicing and MOTs



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Trusted by customers for many years

We're committed to giving our customers more


Whether you are looking for a brand new or approved used Volkswagen Commercial Vehicle, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind. 

Browse hundreds of new and used Volkswagen vans available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service. Our Group 1 used vans also come with a minimum of 12 months warranty (excluding bravoauto) and breakdown assistance (excluding bravoauto), at least a 9 month MOT and our multipoint check.