Group 1 Volkswagen Commercial Norwich
Group 1's network of paint and body centres
Our aim is to deliver a 1st class service and a quality repair for your car ensuring it retains its original appearance and balance of manufacturers warranty. Our friendly and well trained staff are here to help guide you through the sometimes difficult task of arranging repairs to your vehicle by liaising with the Insurance company on your behalf and ensuring only the best method of repair is done.
- We are fully approved by Mercedes-Benz, Volkswagen, Audi, SEAT, Škoda and Volkswagen Commercial
- Your vehicle will be repaired to the highest manufacturer standards by trained technicians, using genuine Mercedes-Benz, Volkswagen, Audi, SEAT and Škoda parts and repaired using the manufacturer methods. To show this you will be provided with a Guarantee.
- We can arrange loan cars in addition to local collection and delivery
- 24 hour recovery service and estimates while you wait
- Price Match Guarantee
Authorised Repair Centres
Customer satisfaction:
Throughout the process we’ll keep you updated throughout the repair and provide a thorough handover to explain the work we have carried out. Upon completion, you will also get an opportunity to tell us how you think we did via a customer experience survey.
Your opinion is really important to us and we would love to hear your thoughts on our service. Your selected bodyshop will send a short customer survey invitation to you by email and we would be most grateful if you would complete this for us. You should receive the invitation a few days after your vehicle is returned to you so please watch out for it in your email inbox, also please check your spam/junk folder just in case it’s in there
Repair Guarantee:
For every repair we do, each customer is given a Repair Authenticity Guarantee which states that approved, current repair methods and techniques were used to replace any parts to the right standard. Our technicians are qualified and assessed on a regular basis to ensure we meet the brands standards. These repair methods are updated throughout their lifetime and the right approved tools & equipment are used to ensure the right repair, first time – this includes the Paint & Materials that have been tested at length for quality including anti-corrosion properties.
We have a 3-year Repair Authenticity Guarantee which is our promise that we have utilised genuine parts and paint, trained bodyshop technicians and approved specific repair methods. When you collect your vehicle we will give you an Authenticity Guarantee Certificate.
All of our repairs are carried out to exacting standards in line with manufacturer factory repair methods, using manufacturer trained technicians and only Mmanufacturer genuine parts are used.
The repairs to your vehicle are backed by the Repair Authenticity Guarantee to give you peace of mind that your car was repaired the dealer standards. Your Repair Authenticity Guarantee will be sent to you by email soon after the repairs are completed
Read our reviews
The bad - I went for an MOT and ended up dropping £208. Including a brake fluid change which I didn't know I needed. I was also charged £60 for a job that would have taken 2 minutes, and they didn't do it properly as the trim panel is still hanging off.
I would still like to have the issue rectified and it will in a good indicator of the value of this survey if my concerns are picked up when I am back in on the 18th.
2. I was offered a "while you wait" appointment. I should have asked how long it would take but I didn't. I was surprised therefore that after 2.5 hours of waiting there was still another 30 minutes to go. I feel that this is something you should tell customers as most people will likely no want to wait around for 2-3 hours in your dealership.
New and used van sales, servicing and MOTs
Trusted by customers for many years
We're committed to giving our customers more
Whether you are looking for a brand new or approved used Volkswagen Commercial Vehicle, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind.
Browse hundreds of new and used Volkswagen vans available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service. Our Group 1 used vans also come with a minimum of 12 months warranty (excluding bravoauto) and breakdown assistance (excluding bravoauto), at least a 9 month MOT and our multipoint check.