Group 1 Volkswagen Commercial Peterborough

Very Poor communication and service left the garage after a service straight to the tyre shop for two new tyres and the fitter need to hammer the rims of the hubs!! Quality service?

I visited the Geely dealership on this site. The sales person was very helpful, allowed me to have a good look around the car, answered my questions and even took the trouble to print a brochure for me.

The worst customer service from the van check in and out desk. The just do not care

Outstanding Warranty Service – What a Team!I recently booked my VW California Beach into VW Commercial Vans in Peterborough for some warranty repair work, and I could not be happier with the experience. Dealing with warranty claims can sometimes be stressful, but this visit was completely effortless.A special mention must go to the team of young ladies in the servicing department and to the technicians who resolved and completed the works.They went absolutely above and beyond to look after me. They were incredibly helpful, friendly, and just genuinely nice people. What an amazing team—they are truly setting the standard of what customer service should be. If I could give a 10-star review of this team, I would!The communication was excellent, the repairs were completed to a top-tier standard, and the vehicle was returned in perfect condition. I highly recommend this dealership for its fantastic aftersales support!– Mr. Travers, Oakham, Rutland

Truck has 212k miles on it, booked in for service and MOT, didn’t get health check until beyond 2pm, health check stated £5,000 worth of remedial work in order to pass the MOT, did not get a follow up call so I called to cancel the MOT, service had already begun evidently
why did the team not think to stop the service and call me, clearly the repair was economically not viable, traded the truck the next day and wasted £463 - Have spend hundreds with your service department over the years, some family members use your dealership, very dissatisfied

I was phoned by the call center informing me by van was due for a oil change. I asked if I was in a Plan still as I had bought this van from VW Peterborough. I was told it was. I asked again if I was going to be charge for the oil change. I was told NO.
On the day i attended site with my engineer to collect the van. I was given a invoice, when I raised the conversation with the call center the Sophie Allen had to get her supervisor called Lauren Cleathero. Lauren informed me that because I completed a on line pre check-in that I agreed to be paying the oil change. Even when I stated in the Pre Check that I am in a plan according to the call center. I felt cheated, lied to and will certainly not look to buy anymore vans. presently I have 3 vans that I purchased from this location. I buy a new van every year as my business is growing. This year i need to by two new vans.
Peterborough VW will not get any further orders from me.

Booked in for a Cambelt water pump service and mot ..told on phone at 1pm that everything was done apart from the mot ..told that there was a couple of splits on the spring caps but it would still pass .. went back at 4:30 to pick up and they phoned me to say that the mot hasn’t been done due to me not authorising the work !!!
Had to book in for 9days later to get the courtesy ban again ..so more time out of my work day and loss of earnings
Just turned il today 29th June and they have no record of me being hooked in or another courtesy van …3 different staff I have delt with discusting service

Poor customer service advisor not listening to what was needed no communication no phone calls answered or returned work not completed as requested

service was2,hours late considering first delivered 8.00am for 14.00 pickup. additional costs not pre approved ie. air and fuel filter not mentioned when service was booked.plus no invoice given for additional charges even after I emailed requesting this information.. rear spring replaced in 2023 was broken after just 3 years and less than 6,000 miles again requested information on replaced spring in 23 not given.
I f eel this is a poor response to someone who purchased the vehicle and been a loyal customer since 2016.

I had a non-starter and broke down on the A47 as a single parent with 4 young children. The AA took me to the nearest VW garage which was yourself however this was on a Saturday lunchtime and I was advised there no one form services available to book my car in and to call on Monday.
I called on Monday morning as advised and was informed that I needed to call back. I called 4 times that day and in the end a lady took my registration and name/number and informed me that someone would call back.
On Tuesday lunch time I still hadn’t received a call and the courtesy vehicle I had been given was not big enough for my family as we had gone from a 6 seater to a 5 seater.
I called on Tuesday and still know one was available. My hire company then agreed to liaise with yourselves and I finally received a call on Wednesday.
Communication was poor form dry at to finish. The email and text message received to sign “shared-docs” did not work.
After nearly 2 weeks I was contacted to say that my car was ready for collection and on handover they said they were unable to start work earlier on the car due to not knowing what was wrong with the vehicle.
This is concerning considering I had left my details with a female call handler on the first Monday that you had my vehicle.
I understand that people do not desire to work weekends however people drive and commute 24/7 and had I been given a point of contact on the Saturday when my car was taken into the garage the process could have been simpler.
The situation was already heightened, I had no courtesy car until the following week due to availability, I had to arrange childcare at breakdown due to the AA only having 2 seats in his vehicle and worried children after being unable to start the car on a busy road.
My car is only 6 months old and to be told that they found electrical faults that caused the vehicle to stop is concerning. Even more concerning is that I was told to monitor the vehicle as they were unsure why or if the problem will reoccur.
From a main dealership, the level of communication and professionalism should have been delivered as expected.