Group 1 Volkswagen Commercial Manchester Service Centre

Good Trip. What I went for was not as expected

2025 VW California. Electric sliding door stopped working. I was told it could be fixed in a couple of days at the same time my service was done. Earliest appointment was several weeks later. Service was done but more parts were needed to fix the door, so I had to book in another appointment a month later, and told the repair would take a couple of days. I asked for a courtesy vehicle with 3 seats as I have two children and I was told this wouldn't be a problem. Dropped my vehicle off and was given a van with two seats and when I asked for a 3 seater I was told they don't have any, and no notes had been added to the account about this. I was told the vehicle would be ready for Monday evening. So i had 4 days with a vehicle sat on my drive that I couldn't really use. Monday I get a phone call to tell me the van is going to take a few more days as they need to remove the kitchen units but I told them I was going on holiday, and they said i couldn't keep the courtesy van so they collected it. I then went on holiday and proceeded to have 0 updates for 6/7 days. The day before I was due to fly back i called group 1 to check if it was ready and was told it wasn't they were waiting for a part. Meaning I didnt have any vehicle to use. I asked if I could get a courtesy vehicle and they said they would call me back. Several hours later after no call back, I called to chase up and they said they had passed on to another team that will call me to arrange a vehicle. On the day I flew home I called them again (8.00) as I needed a vehicle, they left me on hold for ages and then told me the other team would call me. Two hours later I tried again before getting on my flight (10.30) and was again left on hold for ages and then told there's nothing they can do, i just need to wait for the other team to call. When I arrived home I hadn't had a phone call or an email but had to call them again at 16.30.as i desperately needed transport for work only to be told the part had arrived so they couldn't give me a courtesy vehicle and my van would be ready the next day. This left me without transport for work that evening and the following day. I called today to check when I could collect and was left on hold for ages again but was eventually told it was ready. I've collected today and tested the door from the outside and it worked. Drove home and whilst driving noticed that they have removed some little ghost decorations that my children had glued to the top of the infotainment display (absolutely no reason for these to have been touched and they were glued in place), i parked up and noticed a foot print on the sill of my driver's door, the hatch to the pop top wouldn't close properly and the trim for this had come off (why would anyone need to use the pop top to fix the sliding door?) The van has also done over 100 miles since I left it. I wouldn't be surprised if someone had decided to take it camping for the weekend (which would explain the footprint, damage to the pop top hatch and the removal of the little ghosts) Then for the grand finale: I tried to open the door with the inside handle and ..... IT DOESN'T WORK! They've had the van for two weeks and haven't even fixed it properly. I'm now going to have to take it elsewhere to have it fixed properly. If you have a repair that needs doing to your van you are genuinely better off trying to fix it yourself, at least dont take it here!

Terrible experience, was sold a 26plate transporter over the phone was told it had 1 stone chips on bonnet, van was delivered in rain so couldn't check things over, next day if was horrified to find multiple dents and bumper out of line etc, I rang to complain and return van as was totally mis sold, im currently starting a official complaint to vw UK as van is still on my drive..avoid this dealership

Fantastic service, quick turnaround and friendly staff.

Typical main stealer prices, for an adequate service.

Avoid this centre – Terrible service and zero accountability I booked my vehicle in for an MOT and service, and it was returned to me with damage to the bodywork. The customer service since then has been shocking. It took the service manager four days just to respond to my complaint. When they finally did, they refused to provide the CCTV footage of my vehicle on-site. Instead of taking responsibility for the damage caused while the vehicle was in their care, they hid behind "disclaimer signs" posted around the centre. Extremely unprofessional behavior and a complete lack of accountability. Avoid this centre if you want your vehicle looked after.

I have a fleet of VW commercials and always use VW Service Centre Manchester , The most recent visit with my 10 year old Transporter was dealt with by Angela Harwood - Very Helpful and went the extra mile even waited for me to collect when I was held up in traffic 5 Star Service

Ignored multiple requests for a quotation to change a pinion seal on a VW Amarok, the job is clearly too difficult for them.

Friendly helpful staff