Read our reviews

Survey
2.0/5
11 Jun 2026
Survey - Group 1 Volkswagen Altrincham
More attention needs to be paid to customer satisfaction. When booking the waiting appointment i was told it would be 1.5 hours. On arrival at the garage, i was told that my appointment would be 2 hours. When it was discovered that work needed to be carried out in order for the car to pass its MOT, the garage were unable to tell me how long it would take for the work to be done.
When the car was ready, it hadn't been washed and the next day i had to phone the garage to say that the oil warning message hadn't been reset. I'm still waiting for someone to contact me to let me know when it would be convenient to you to for me to return so that it can be reset (over a week later).
Survey
4.0/5
9 Jun 2026
Survey - Group 1 Volkswagen Altrincham
My first visit to Altrincham VW for my car s first mot. All appeared to go well with the books my n system but I think the check in machine is somewhat impersonal and is designed to keep the customers away from staff. I was advised my mot would take approximately 40 minutes and then be washed. 2 hrs 15 minutes later I took a walk outside to check on its progress. I found that it had been done and cleaned but nobody had considered telling me. Please bring back the old customer service. The video of the mechanic simply showed the underside of my car with no commentary as to it condition or what part of the car he was examining other than that. Thanks for doing a good job.
Survey
3.0/5
9 Jun 2026
Survey - Group 1 Volkswagen Altrincham
Almost impossible to speak to you by telephone.
I was called to tell me my car was ready - turned out your representative didn't know that my car was in for a 2 day urgent recall as well. as a service "because he had only got into work at lunchtime"! and couldn't tell me whether it had been done. When I tried to ring him back the next day the call was from Stockport - not Altrincham!
Survey
3.0/5
8 Jun 2026
Survey - Group 1 Volkswagen Altrincham
It was fine in so far as I got my car back, but I was stood waiting for 15 minutes before anyone spoke to me or dealt with me. Also my radio now doesn’t work, which I’m even less impressed with, but I didn’t have time to deal with at the time as I had to pick up my kids from school.
Survey
5.0/5
8 Jun 2026
Survey - Group 1 Volkswagen Altrincham
My experience was mostly positive. The process of purchasing the vehicle was seamless, and Jack (my sales Representative) was excellent in explaining the features of the vehicle, what was different from my current model and all of the financial elements. The transaction was smooth and completed within a week of my initial visit. Upon receipt of the car, there was an issue with the vehicle, which required roadside assistance on the day of purchase. However, the team at VW Altrincham were incredibly apologetic and resolved the issue within a few hours, and provided appropriate compensation for my inconvenience.
Google
1.0/5
6 Jun 2026
Google - Group 1 Volkswagen Altrincham
Never take your care here for a service or any type of work . Purchased a Brand new golf R from stockport . Had my first service due and had a loud knocking noise coming from the car . Took the car to volkswagen Alteincham as it was the closest . I think the service was completed but have a service light still on the car . So clearly something wasn’t done correctly. Next issue - the knocking noise , technician had stated that the strut top mounts are faulty and need replacing but when i picked the car up no work had been completed and all . I’ve genuinely tried calling this dealership so may times and no one ever answers the phone on the service line . Escalated the case to Volkswagen uk complaints and even they are struggling to get in touch and resolve the issues .
AutoTrader UK
1.0/5
6 Jun 2026
AutoTrader UK - Group 1 Volkswagen Altrincham
Never take your care here for a service or any type of work . Purchased a Brand new golf R from stockport . Had my first service due and had a loud knocking noise coming from the car . Took the car to volkswagen Alteincham as it was the closest . I think the service was completed but have a service light still on the car . So clearly something wasn’t done correctly. Next issue - the knocking noise , technician had stated that the strut top mounts are faulty and need replacing but when i picked the car up no work had been completed and all . I’ve genuinely tried calling this dealership so may times and no one ever answers the phone on the service line . Escalated the case to Volkswagen uk complaints and even they are struggling to get in touch and resolve the issues .
Survey
3.0/5
5 Jun 2026
Survey - Group 1 Volkswagen Altrincham
Car service
Survey
5.0/5
4 Jun 2026
Survey - Group 1 Volkswagen Altrincham
Excellent service from Jack Fielding kept me updated and his advice was good
Survey
5.0/5
3 Jun 2026
Survey - Group 1 Volkswagen Altrincham
Good purchase experience but not end to end process between Dealership and VW Finance

New and used car sales, servicing and MOTs




Welcome to Volkswagen Altrincham located on Manchester Road, Altrincham in Cheshire.

Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Volkswagen test-drive, book a Volkswagen service or MOT, value your current Volkswagen or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.  


You can just sell your current Volkswagen to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.

It's that simple In just 4 easy steps you can sell your Volkswagen at a competitive price:

  • Online valuation 
  • Contact details 
  • Drop-off
  • Secure payment

Volkswagen Altrincham offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:
  • Genuine Volkswagen Parts covered with a minimum 1 year warranty
  • A courtesy car, collection and delivery service, or lift, subject to availability
  • A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
  • Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
  • Personalised video of your vehicle inspection from your technician
  • 0% APR finance and spread the cost of repairs with our service plans 
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Trusted by customers for many years

We're committed to giving our customers more


Whether you are looking for a brand new or approved used Volkswagen, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind. 

Browse hundreds of new and used Volkswagen cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.

Discover more reasons to choose Group 1 below.



The first choice for Volkswagens Sales and Service in Altrincham, Broadheath, Timperley, Bowdon and Hale areas, our Volkswagen Altrincham dealership is part of Group 1 Retail, the UK's leading motor retailers.

At the Group 1 Volkswagen Altrincham dealer, you can not only secure your next car but also keep the vehicle in tip-top condition for years to come.

Offering a huge collection of Volkswagen models that are rigorously tested and checked to ensure reliability, you can book a test drive online or contact us to discuss upgrading your vehicle.

Already have the keys to your Volkswagen? Make sure it continues to perform at its best by booking a professional service. We guarantee that all work required will be carried out by one of our expert technicians.

Get in touch or drop into the Volkswagen Altrinchamretailer today.