Stuart was very helpful and professional

The people there don’t communicate effectively. Professionalism is at its lowest. Sad.

I booked for a replacement of the arm bush as advised in the last ‘service feedback’, on Thursday April 9, 2026. I brought my car in, and expected to be informed for collection later in the day. However, did not receive one. I tried calling around 4:00 pm, for a couple of times, but no answer. My husband tried too and the result was the same - no answer. We then went the following day to pick the vehicle after 1:00 pm. We were told by Samuel that the car had been recalled for the airbag and that’s why the car had to be kept overnight. He assured us that everything was fine. I regret to say that I had the worse experience ever - driving the car after that. I was sick on three occasions and dreaded driving it to work. An appointment was booked for Tuesday, May 26th, 2026(which was a big mess too) to look into the concerns I had. Namely: rough driving experience, whistling sound, steering wheel not cooperating on high speed.
To my surprise, I was told by Kevin that the parts ordered for the airbag recall had arrived and that job would be done. But the concerns I had, were not addressed. In fact, I was told that the arm bush on the other side needed attention and that was the reason for the bumpy drive. I am not impressed by this explanation.
Now, I need to know why:
* My car was kept overnight without my consent.
* I was told that everything was fine and not informed that the parts were ordered and I needed to bring the car in another day, to fix.
* I never had such experience before the arm bush was replaced but the rough ride is now attributed to the arm bush of the other side.
I hope my concerns will be addressed.

I was told on the phone that it will take 1 hour for the car to be serviced if I waited but I was there from 10:15 - 12:50. The advisor came to me and said the car has been serviced around 12:30 and that they will now take it for a car wash and valet I said ok as Iv been waiting a while anyway. It came back with just the front footwell wet but the rest was exactly the same and not valeted at all or washed. I feel an honest timeframe should be given so then customers can plan their day accordingly.

Nice place, nice staff.

MOT and Light on the dashboard

Job requested was completed very satisfactoraly as per useual . Thankyou to all the staff at group 1 vw Bolton .

Serviced expertly to manufacturers specification.
Thank you.

Car checked for stiff gear changed. Inspected by mechanic and report sent to me and clearly explained in reception when I collected the car.