Group 1 Volkswagen Bromley

Friendly welcome and thorough explanation of the process to obtain a new vehicle. Very reassuring car dealership.

My business company car was called in for a recall here. We had an appointment booked back a few months ago earlier in 2026, but the day before the appointment we were called and told they can’t guarantee us a courtesy car as the recall would take longer than expected. The customer service rep advised to rebook the recall for the end of August for an appointment with a courtesy car free of charge for the duration of the recall. This was several months after the original appointment, leaving the car unfixed for this duration. The Day before the appointment I completed the online check-in which had confirmation of the courtesy car. However when I went to drop the car off I was told that the recall would take longer than expected, to which I replied that is fine as the courtesy car is on the booking, the service rep looked at me and said they had no record of having a booking with a courtesy car and they had none available even if they did have a record. Obviously this was frustrating, I asked how the issue would be sorted out, bearing in mind of the rebooking, multiple month wait and written confirmation, to which all I got was a blank expression and being told they had no record of the car being booked. I said to the rep "I'll take my car to another dealership" the service rep sitting next to the one I was talking to, piped up and said "go do that then". In all honesty Group 1 in Bromley have done me a favour by failing at the first opportunity for after sales care, I actually was planning to wait around after dropping the car off to put a deposit down on two more vehicles, to add to my company car fleet, and to discuss upgrading the current ID4 to a new reg ID4. But I've taken the advice of the Service department rep and I've gone and taken this business elsewhere to a dealership that clearly wants to have an ongoing relationship beyond selling just 1 car. To discuss my displeasure about the customer service treatment I experienced, I have called about 5 times, once reception transfers me nobody answers. I have called and sent various emails. Including to the ‘tellusmore’ email address they recommend in these reviews. I’ve heard nothing back. So clearly they just put an email so it seems like they are helpful and then ignore you. I have since told a neighbour about this an she said she had the same experience when she bought a car there. I have also told other friends about this, and one of which is a fellow small business owner thinking of purchasing a fleet of company cars through them! They have gone elsewhere now, where the communication is so poor. Clearly customer service is below par here and the distain from the after sales department to their customers is pretty obvious. If you have a small business having a car from here has proven to be more of a headache than its worth.

Excellent customer service with Wayne Bowen at Brombley.He treated us very friendly with kind and respectful.we felt very comfortable with him;excellent person in customer service.we were lucky to have such humanitarian.we recommend to our friends and family too.When we buy in future definitely 100% like to approach to him.Thank you so much Wayne.You are a gentleman 🤝. Well e experience person. Your sincerely, customer Mr. And Mrs. Kirubalini Rashanayakam.

Great experience buying a Polo - lovely service from Canaan. Thank yoi

Simply the worst service experience ever. Nowhere to park the car, no staff to help. A horrible experience choose elsewhere.

I had a fantastic experience with Group 1, and I’d especially like to thank Canaan, the salesman I had been dealing with throughout the process. Canaan was extremely helpful, professional and approachable from start to finish. He took the time to listen to what I was looking for, answered all my questions and kept everything straightforward and stress-free. I never felt pressured, and his communication and customer service were excellent. It’s clear that Canaan genuinely cares about providing a great experience for his customers, and that really stood out to me. I’m very happy with the service I received from Group 1 and would definitely recommend them to anyone looking for a professional and trustworthy dealership. Thank you again, Canaan, for all your help. 5 stars well deserved! ⭐⭐⭐⭐⭐

I was sold an Auto Protect for dents and scratches to use at the end of my PCP contract for over £500, went to use it at the end of my contract and the workshop didn’t pickup to book, for almost a month I had no idea about the app being used to book, was not communicated to me and I just wasted over £500. DO NOT TAKE OUT AUTO PROTECT

The Team were fantastic, from the reception through to sales. Wayne was extremely helpful, professional throughout without an ounce of pressure with his knowledge able to assist us in making a decision. Roberta was equally supportive and helpful and both deserve applause for their efforts. I can’t recommend highly enough.

SERVICE EXPERIENCE Over last summer I did a VW pushed software update to version 3.8 on my ID3. Unbeknownst to me at the time, on older ID3’s this has a habit of causing the SOS light to come on - a fault which VW have admitted is theirs and owners should have fixed at the cost of VW. So I booked the car in at my local dealer, declining the £15 daily courtesy car and risking the £115 diagnostics fee should the fault not be covered by my warranty or VW themselves for this issue. Some weeks later my appointment came round and I took the car in. Later that day I had a call saying they couldn’t find the fault and that it was likely generated by a 12v battery which was “weak” as it was 5 years old. Now having spent 15 years designing cars for BMW, Mini, Rolls Royce, McLaren and Jaguar Land Rover at their headquarters, (and simply by doing 5 mins research) I knew this wasn’t the case as hundreds of others have had the same fault after the same update. At check in, I even showed them VW accepting fault. But no, they chose to misdiagnose the obvious fault (I could even see it on my OBD reader AND gave them step by step instructions on how to find it) but they kept wanting to charge me £250 for a 12v battery rather than fixing the actual fault. So I took the car back to the dealership I bought it from (down in Medway) who fixed it for free, and guess what? Mentioned nothing of a weak 12v battery and months on I still have no low voltage battery issues. The only thing to their credit is I walked away with the car without paying the diagnostics fee. Do not trust this dealership with repairs. Sadly this will impact new car owners too, as they’ll have to get the cars they’ve been sweet talked into by the salesmen here, serviced here too. Avoid at all costs!!! Edit: 2 years later and my 12V battery is still going strong..