Group 1 Volkswagen Chelmsford

 

3.8 /5
3.8/5
1,441 reviews

 

Group 1's network of paint and body centres

Our aim is to deliver a 1st class service and a quality repair for your car ensuring it retains its original appearance and balance of manufacturers warranty. Our friendly and well trained staff are here to help guide you through the sometimes difficult task of arranging repairs to your vehicle by liaising with the Insurance company on your behalf and ensuring only the best method of repair is done.

  • We are fully approved by Mercedes-Benz, Volkswagen, Audi, Jaguar Land Rover, SEAT, Škoda and Volkswagen Commercial
  • Your vehicle will be repaired to the highest manufacturer standards by trained technicians, using genuine Mercedes-Benz, Volkswagen, Audi, Jaguar Land Rover, SEAT and Škoda parts and repaired using the manufacturer methods. To show this you will be provided with a Guarantee.
  • We can arrange loan cars in addition to local collection and delivery
  • 24 hour recovery service and estimates while you wait
  • Price Match Guarantee

Chelmsford

Customer satisfaction:

Throughout the repair process we’ll keep you updated and provide a thorough handover to explain the work we have carried out.

Upon completion, you will also get an opportunity to tell us how you think we did via a customer experience survey.

Your opinion is really important to us and we would love to hear your thoughts on our service. Your selected bodyshop will send a short customer survey invitation to you by email and we would be most grateful if you would complete this for us. You should receive the invitation a few days after your vehicle is returned to you so please watch out for it in your email inbox, if you can't find it please check your spam/junk folder.

Repair Guarantee:

For every repair we do, each customer is given a Repair Authenticity Guarantee which states that approved current repair methods and techniques were used to replace any parts to the right standard. Our technicians are qualified and assessed on a regular basis to ensure we meet the brands standards. These repair methods are updated throughout their lifetime and the right approved tools & equipment are used to ensure the right repair, first time. This includes the paint and materials that have been tested, at length, for quality, including anti-corrosion properties.

We have a 3-year Repair Authenticity Guarantee which is our promise that we have utilised genuine parts and paints, trained bodyshop technicians and approved specific repair methods. When you collect your vehicle we will give you an Authenticity Guarantee Certificate.

All of our repairs are carried out to exacting standards in line with manufacturer factory repair methods, using manufacturer trained technicians and only manufacturer genuine parts are used.

The repairs to your vehicle are backed by the Repair Authenticity Guarantee to give you peace of mind that your car was repaired the dealer standards. Your Repair Authenticity Guarantee will be sent to you by email soon after the repairs are completed, if you can't find it please check your spam/junk folder or contact us.

 

Read our reviews

Google
5.0/5
10 Nov 2026
Google - Group 1 Volkswagen Chelmsford
Google
5.0/5
9 Nov 2026
Google - Group 1 Volkswagen Chelmsford
I wanted a specific car. It took a little while but Angelo found it for me and I am eternally grateful. I now have my dream car.
Google
5.0/5
7 Nov 2026
Google - Group 1 Volkswagen Chelmsford
Delighted with the professionalism and attention to detail from Jamie the sales person. He explained all of the benefits of the car, all the benefits of the add on policies, and was a pleasure to deal with. We were more surprised to find out he had only been there a few weeks. A real asset to this business and I’m sure he will move up the ladder to management as time goes by.
Google
4.0/5
5 Nov 2026
Google - Group 1 Volkswagen Chelmsford
The dealership is clean and presentable, given they're a main dealer. The front of house staff, are very polite and welcoming. The offer of complimentary tea and coffee is nice. Maybe some takeaway cups, would work alongside the china ones? Not everyone sits around for hours. I was there for parts, and personally I'm not a fan of the parts, collection/order process. You in sit at a desk, until staff collect your order, and bring it out to you, or come out to you and speak to you regarding your enquiry. This can take a while. Why can't it be like Audi, where you walk up to the parts area, and speak to a staff member immediately, who then sort your enquiry, there and then. No waiting around. I waited 10 minutes last time out, to collect my order. 1 star dropped because of this experience.
Google
1.0/5
28 Oct 2026
Google - Group 1 Volkswagen Chelmsford
Extremely Disappointing Service – Would Not Recommend I am extremely disappointed with the service I have received regarding my Volkswagen Caddy Maxi. Following a service in May 2026, I discovered that there was no oil in the vehicle after it was returned to me, raising serious concerns about whether the service had been carried out correctly in the first place. During my subsequent dealings with the garage, a member of staff admitted that the mechanic responsible had been dismissed due to not doing his job correctly. I was also told that the May service was most likely not carried out properly. This is incredibly concerning and has left me questioning the standard of work performed on my vehicle and the potential risks to its engine. A vehicle service is something you trust professionals to carry out properly. Finding yourself in a situation where you have to question whether basic and essential work has even been completed is unacceptable. I am now having to spend additional time pursuing this matter and seeking answers that I should never have needed to chase in the first place. I expected far better standards, professionalism and accountability from a Volkswagen service centre. Unfortunately, my experience has seriously damaged my confidence in the garage, and I would urge other customers to check their vehicles and service paperwork carefully. I hope Volkswagen takes these concerns seriously and improves its standards so that other customers do not find themselves in the same position.
Google
5.0/5
23 Oct 2026
Google - Group 1 Volkswagen Chelmsford
⭐⭐⭐⭐⭐ Outstanding Customer Service from George I would like to express my sincere thanks to George for the exceptional service we received during the recent purchase of my son’s Volkswagen Polo. From start to finish, George went above and beyond to accommodate our needs. He was warm, friendly, professional and genuinely a pleasure to deal with. His approachable manner and great sense of humour kept us smiling throughout the entire appointment, making the whole experience thoroughly enjoyable. Nothing felt like too much trouble, and his commitment to providing excellent customer service really stood out. George is a genuine asset to the Volkswagen dealership, and I would have absolutely no hesitation in recommending him to anyone looking to purchase a vehicle. Thank you, George, for making such an important purchase for my son a really positive and memorable experience!
Google
5.0/5
20 Oct 2026
Google - Group 1 Volkswagen Chelmsford
Google
5.0/5
19 Oct 2026
Google - Group 1 Volkswagen Chelmsford
Excellent company with friendly and professional staff. I can highly recommend this company and especially the body shop and Ali, who worked so hard for me. Thank you all.
Google
5.0/5
12 Oct 2026
Google - Group 1 Volkswagen Chelmsford
Dan is very nice and helpful, kept me updated on everything.
Google
5.0/5
9 Oct 2026
Google - Group 1 Volkswagen Chelmsford
Gareth and the team worked hard during a busy week to make sure I could pick up my new used car on time. I'm really pleased with it. Thanks 👍

 

New and used car sales, servicing and MOTs




Welcome to Volkswagen Chelmsford on Westway, Essex. 

Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Volkswagen test-drive, book a Volkswagen service or MOT, value your Volkswagen or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.  


You can just sell your Volkswagen to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.

It's that simple In just 4 easy steps you can sell your Volkswagen at a competitive price:
  • Online valuation 
  • Contact details 
  • Drop-off
  • Secure payment


Volkswagen Chelmsford offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:

  • Genuine Volkswagen Parts covered with a minimum 1 year warranty
  • A courtesy car, collection and delivery service, or lift, subject to availability
  • A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
  • Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
  • Personalised video of your vehicle inspection from your technician
  • 0% APR finance and spread the cost of repairs with our service plans 
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Trusted by customers for many years

We're committed to giving our customers more


Whether you are looking for a brand new or approved used Volkswagen, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind. 

Browse hundreds of new and used Volkswagen cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.

Discover more reasons to choose Group 1 below.