Read our reviews

Google
1.0/5
10 Sep 2026
Google - Group 1 Volkswagen Chester
We bought a T-Roc from you by end of March. There's a chip mark on the windscreen. Your salesperson wanted to seal the deal before the month end and promised us to fix it after we finalized the purchase. Six weeks now, despite more than ten attempts to your salesperson, we received no replies, no news at all when the chip mark can be fixed. I had a Golf from Inchcape Chester. The service was excellent, and it was why we came back (we didn't know you acquired the business). Totally disappointed. *Updates in September. Despite an apology sent to me by the complaint case handler, but still nothing done after half an year...
Google
5.0/5
9 Sep 2026
Google - Group 1 Volkswagen Chester
The daunting task of finding a new car was made easy with the help of Iwan Davies who was very knowledgeable, and patient. Thankyou.
Google
5.0/5
7 Sep 2026
Google - Group 1 Volkswagen Chester
Always super helpful & friendly staff offering great advice and superb customer experience
Google
2.0/5
4 Sep 2026
Google - Group 1 Volkswagen Chester
This is the third time I’ve visited the Group 1 VW showroom in Chester ready to buy a car, and once again I left without a single salesperson acknowledging me. I wasn’t expecting a full sales pitch—even just having someone open up a vehicle so I could look inside would have helped. While anyone can hit a busy period once, being ignored on three separate occasions suggests a systemic lack of interest in potential new customers.
Google
1.0/5
31 Aug 2026
Google - Group 1 Volkswagen Chester
Called into dealership nobody available receptionist said somebody would ring me that day. Nobody did rang first thing the next morning, another receptionist apologizing and said somebody would ring me that day still waiting over the week ago. Terrible way to treat customers.
Google
5.0/5
24 Aug 2026
Google - Group 1 Volkswagen Chester
Purchased a car for my son from VW Chester and received the most professional, friendly and informative service from Kieran. All documentation was explained and any queries or questions were answered. The collection of the car was made extra special for my son by Kieran and an experience he will no doubt ever forget. Nothing was too much trouble and the service was excellent even after purchase we were contacted to ensure all was well. Excellent customer service and support, very much appreciated.
Google
1.0/5
23 Aug 2026
Google - Group 1 Volkswagen Chester
Bought an ‘approved used’ car from here in the spring and over time the paintwork on the quarter panel has got worse. Sanding marks can be seen in the paint where the lacquer has sunken into the sanding marks under the paint. No response from garage. Car previously also had to have other paintwork done which was missed as part of their ‘approved’ check. Shame as the rest of the experience was largely good. Lee, the sales person was friendly and helpful
AutoTrader UK
1.0/5
18 Aug 2026
AutoTrader UK - Group 1 Volkswagen Chester
Bought an ‘approved used’ car from here in the spring and over time the paintwork on the quarter has got worse. Sanding marks can be seen in the paint where the lacquer has sunken into the sanding marks under the paint. No response from garage. Car previously also had to have other paintwork done which was missed as part of their ‘approved used’ check. Shame as the rest of the experience was good. Lee the sales person was friendly and helpful
Google
5.0/5
14 Aug 2026
Google - Group 1 Volkswagen Chester
Pleasant, helpful staff. Problem diagnosis and rectification successfully completed. Car returned immaculate and like new.
Google
5.0/5
13 Aug 2026
Google - Group 1 Volkswagen Chester

Group 1's network of paint and body centres

Our aim is to deliver a 1st class service and a quality repair for your car ensuring it retains its original appearance and balance of manufacturers warranty. Our friendly and well trained staff are here to help guide you through the sometimes difficult task of arranging repairs to your vehicle by liaising with the Insurance company on your behalf and ensuring only the best method of repair is done.

  • We are fully approved by Mercedes-Benz, Volkswagen, Audi, SEAT, Škoda and Volkswagen Commercial
  • Your vehicle will be repaired to the highest manufacturer standards by trained technicians, using genuine Mercedes-Benz, Volkswagen, Audi, SEAT and Škoda parts and repaired using the manufacturer methods. To show this you will be provided with a Guarantee.
  • We can arrange loan cars in addition to local collection and delivery
  • 24 hour recovery service and estimates while you wait
  • Price Match Guarantee

Customer satisfaction:

Throughout the process we’ll keep you updated throughout the repair and provide a thorough handover to explain the work we have carried out. Upon completion, you will also get an opportunity to tell us how you think we did via a customer experience survey.


Your opinion is really important to us and we would love to hear your thoughts on our service. Your selected bodyshop will send a short customer survey invitation to you by email and we would be most grateful if you would complete this for us. You should receive the invitation a few days after your vehicle is returned to you so please watch out for it in your email inbox, also please check your spam/junk folder just in case it’s in there


Repair Guarantee: 


For every repair we do, each customer is given a Repair Authenticity Guarantee which states that approved, current repair methods and techniques were used to replace any parts to the right standard. Our technicians are qualified and assessed on a regular basis to ensure we meet the brands standards. These repair methods are updated throughout their lifetime and the right approved tools & equipment are used to ensure the right repair, first time – this includes the Paint & Materials that have been tested at length for quality including anti-corrosion properties.

We have a 3-year Repair Authenticity Guarantee which is our promise that we have utilised genuine parts and paint, trained bodyshop technicians and approved specific repair methods. When you collect your vehicle we will give you an Authenticity Guarantee Certificate.
All of our repairs are carried out to exacting standards in line with manufacturer factory repair methods, using manufacturer trained technicians and only Mmanufacturer genuine parts are used. 
The repairs to your vehicle are backed by the Repair Authenticity Guarantee to give you peace of mind that your car was repaired the dealer standards. Your Repair Authenticity Guarantee will be sent to you by email soon after the repairs are completed

New and used car sales, servicing and MOTs




Welcome to Volkswagen Chester located on Sealand Road, Chester in Cheshire.

Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Volkswagen test-drive, book a Volkswagen service or MOT, value your Volkswagen or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.  


You can just sell your Volkswagen to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.

It's that simple In just 4 easy steps you can sell your Volkswagen at a competitive price:
  • Online valuation 
  • Contact details 
  • Drop-off
  • Secure payment

Volkswagen Chester offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:
  • Genuine Volkswagen Parts covered with a minimum 1 year warranty
  • A courtesy car, collection and delivery service, or lift, subject to availability
  • A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
  • Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
  • Personalised video of your vehicle inspection from your technician
  • 0% APR finance and spread the cost of repairs with our service plans 
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Trusted by customers for many years

We're committed to giving our customers more


Whether you are looking for a brand new or approved used Volkswagen, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind. 

Browse hundreds of new and used Volkswagen cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.

Discover more reasons to choose Group 1 below.



The first choice for Volkswagen sales and service in Handbridge, Bach and Cheshire areas, our Volkswagen Chester dealership is part of Group 1 Retail, the UK's leading motor retailers.

Check out the Group 1 Volkswagen Chester dealer online today to discover a fantastic collection of new vehicles and used cars from the well-known German manufacturer.

Already have a Volkswagen? Keep it in superb condition by booking a service with our professionals at our VW Chester retailer and let our expert technicians do the work.

Find out about everything our Volkswagen Chester showroom has to offer online today or call into your local centre. We look forward to seeing you.