Group 1 Volkswagen Chester

Purchased a Volkswagen Polo GTI from one of the lovely sales people Scott, I couldnt recommend him more. His professional manner and incredibly welcoming personality made the experience of purchasing a car that much better. Very seamless experience and I couldnt be more happy with the outcome.

If I could give Volkswagen Chester zero stars, I would. I bought a Skoda Yeti from them in October 2025. Just one month later, the rear differential failed and the car had to be recovered. What followed was months of stress, inconvenience and a complete lack of communication. I was repeatedly left chasing for updates and felt like I had to do all the work to find out what was happening with a car I had paid a significant amount of money for. After months of repairs, I finally got the car back, only for another issue to arise when the sunroof leaked. I was then left without a car for a further FIVE WEEKS, constantly chasing for updates and being given very little information. The only reason I eventually found out what was happening was because I went into the garage and sat down with someone face-to-face. It was then that I was told Volkswagen Chester would be buying the car back from me, as it was not economical to continue repairing it. Why this couldn’t have been communicated to me sooner, I honestly don’t know. You would think that would have finally been the end of the situation, but unfortunately, it wasn’t. I later received a debt collection letter relating to an alleged offence connected to the vehicle, despite Volkswagen Chester having bought the car back from me. This caused even more unnecessary stress and anxiety. Volkswagen eventually paid the debt and transferred the car into their name, but again, I was left having to chase for answers. Throughout this entire experience, I have felt ignored, dismissed and, at times, spoken to incredibly rudely. The customer service has been shocking. I was also told that somebody would contact me regarding compensation for everything I had been through. I have now chased THREE times and still haven’t received a response. I have tried to be patient and give Volkswagen Chester every opportunity to put things right, but I am horrified by the way I have been treated. Buying a car should be an exciting experience, not months of stress, inconvenience and constantly having to chase a dealership for basic communication. I would never want anyone else to go through what I have.

Very impressed with service

Friendly staff and my experience of buying a car went very smoothly with no pushy sales person

Bought a VW from Scott from down in Essex, had no chance to view the car beforehand. The car was exactly how Scott described, everything I wanted shown and explained was. Thanks Scott.

Very pleased with service and appreciated Group 1 collecting and returning my car the same day Communication was excellent

Ismail was great, sorted me out on a new deal for a new car that was more suitable to my current needs. Threw in some freebies for me too, drove away very happy. Thanks!

Always come here for anything too do with my car, never have any problems. Reception is always very friendly and welcoming, the lady's who deal with us about our cars are very friendly, very helpful, especially Elizabeth Davidson.

Just had my car serviced today. First class service from start to finish. Molly my advisor was excellent and the technician was great showing me a detailed report of my vehicle. Highly recommend the dealership for my future services.