Group 1 Volkswagen Lowestoft

 

4.2 /5
4.2/5
1,221 reviews

 

Read our reviews

Google
5.0/5
26 Oct 2026
Google - Group 1 Volkswagen Lowestoft
Google
5.0/5
23 Oct 2026
Google - Group 1 Volkswagen Lowestoft
From the first moment I walked into the door I was treated with courtesy and respect. Everything and every stage was explained expertly by Ciaran and as an older customer I felt I wasn’t rushed to make any decisions. Everything went smoothly and I was soon driving away my newer car. I would definitely buy from them again and recommend them to family and friends . The whole team was welcoming and even though I had a minor problem with one aspect of the forms etc it was dealt with very quickly amd efficiently.
Google
5.0/5
19 Oct 2026
Google - Group 1 Volkswagen Lowestoft
Excellent service!
Google
5.0/5
12 Oct 2026
Google - Group 1 Volkswagen Lowestoft
Great service
Google
1.0/5
12 Oct 2026
Google - Group 1 Volkswagen Lowestoft
Poor experience with a faulty car – escalating to the Financial Ombudsman Rating: ⭐ / 5 I acquired a car from Group 1 Volkswagen Lowestoft on finance in April 2025, and it has been a deeply frustrating experience. The vehicle was handed over with only one key, mismatched tyre brands (Bridgestone on the front, Hankook on the rear), and a serious mechanical fault with the reverse gear. While customer service is ongoing, the resolution process is a nightmare. The VW service centre in Aylesford claims they "cannot find the defect" with the reverse gear, completely ignoring the issue I face daily. Since Volkswagen Financial Services has failed to resolve this properly, I am now escalating the matter to the Financial Ombudsman Service. Future buyers, be very careful before taking delivery from this dealership.
Google
5.0/5
2 Oct 2026
Google - Group 1 Volkswagen Lowestoft
Google
5.0/5
30 Sep 2026
Google - Group 1 Volkswagen Lowestoft
What a great experience we had at this dealership. Saw a Touareg online late one evening and requested a video, Chelsea got in touch the following morning and sent a comprehensive video giving a detailed overview of the car. Based on this, we put a deposit down and arranged a visit. Chelsea was super helpful and nothing was too much trouble; we decided to buy the car and have just collected it today. The car was prepped really well and looked fantastic. We found the team very friendly and approachable, big thanks to Chris, Shannon and of course Chelsea for looking after us. Wouldn’t hesitate to recommend.
Google
5.0/5
28 Sep 2026
Google - Group 1 Volkswagen Lowestoft
Great service, excellent customer focus
Google
5.0/5
25 Sep 2026
Google - Group 1 Volkswagen Lowestoft
Our experience with VW Lowestoft was excellent. Our sales person was professional and polite explaining everything we needed to know about the vehicle.. He explained all our options on finance and which was best for us. Overall a very pleasant experience and we got our new car too.
Google
5.0/5
24 Sep 2026
Google - Group 1 Volkswagen Lowestoft
Excellent service and perfect work

New and used car sales, servicing and MOTs




Welcome to Volkswagen Lowestoft on Cooke Road, Suffolk. 

Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Volkswagen test-drive, book a Volkswagen service or MOT, value your Volkswagen or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.  


You can just sell your Volkswagen to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.

It's that simple In just 4 easy steps you can sell your Volkswagen at a competitive price:
  • Online valuation 
  • Contact details 
  • Drop-off
  • Secure payment


Volkswagen Lowestoft offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:

  • Genuine Volkswagen Parts covered with a minimum 1 year warranty
  • A courtesy car, collection and delivery service, or lift, subject to availability
  • A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
  • Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
  • Personalised video of your vehicle inspection from your technician
  • 0% APR finance and spread the cost of repairs with our service plans 
Tiguan Component 3


Components-Featured-Block-Content-1000x562-Desktop-Group1-Customer-Care-v7

Trusted by customers for many years

We're committed to giving our customers more


Whether you are looking for a brand new or approved used Volkswagen, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind. 

Browse hundreds of new and used Volkswagen cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.

Discover more reasons to choose Group 1 below.