Group 1 Volkswagen Manchester

DO NOT USE THIS VOLKSWAGEN DEALERSHIP FOR YOUR MOT OR SERVICING. Extremely disappointing service. Volkswagen have lost a loyal customer! Looking at their reviews, it seems I'm not the only unhappy customer. I have owned my Volkswagen Polo since April 2017, when I purchased it brand new from a Volkswagen showroom. I am the sole owner and bought the car outright when my lease ended. Despite owning it for nearly 10 years, it has not even covered 22,000 miles! I have always been a loyal Volkswagen customer, consistently using Volkswagen for my servicing and MOTs despite their labour cost being extremely high I still used them and shown loyalty. Unfortunately, following my experience this year, that loyalty has come to an end. During this year's MOT, I was advised that work was required on my brakes and other areas for the vehicle to pass. I accepted that the necessary work needed doing. This was the first time my car had ever required any significant repairs, and the total bill came to just under £2,000! However, the problems started almost immediately after collecting my car. I noticed a strange rattling noise which became louder as I increased speed. This noise was definitely not there before Volkswagen worked on my vehicle. I returned the car and accompanied one of their service advisors on a test drive so they could hear the noise. I was told it sounded like a wheel bearing. It subsequently turned out that the wheel bearing was indeed the issue. Despite this only becoming apparent after Volkswagen had carried out work on my brakes and vehicle, they were unwilling to accept any responsibility and wanted to charge me an astonishing amount to repair it. Naturally, I refused to have any further work carried out by them. Unfortunately, that wasn't the only issue. After collecting my car following its MOT, I also discovered that my screen wash was no longer working. I know for a fact this was working perfectly before the vehicle went in. When I contacted Volkswagen, they again refused to accept responsibility. I specifically asked whether the screen wash system needed checking as part of an MOT, and the lady I spoke to told me it didn't. Having researched this myself, I discovered that the windscreen washer system is indeed part of the MOT inspection. I have since taken my car to an independent garage for a second opinion and to have the issue repaired. What I was told was shocking. I was advised that the workmanship around the water pump was extremely poor, screws were missing and the component had not been removed correctly. I was also advised that the brake work carried out could potentially have affected the wheel bearing. To spend nearly £2,000 at an official Volkswagen dealership, trusting that your vehicle is in safe and experienced hands, only to collect it with additional problems that weren't there beforehand is absolutely unacceptable. What has disappointed me most is the complete lack of accountability. On both occasions, when I raised concerns about issues that appeared after Volkswagen had worked on my car, there was no willingness to take responsibility or resolve matters. I have always trusted the Volkswagen brand and gone out of my way to remain a loyal customer. My car has been well looked after, has extremely low mileage and has always been maintained through Volkswagen. I never expected this level of service, particularly after spending such a significant amount of money. You have now lost a loyal customer. I will not be returning to Volkswagen Manchester for any future MOTs, servicing or repairs, and based on my experience, I would not recommend this dealership to others. Extremely disappointing workmanship, customer service and lack of accountability.

Alawi was really helpful and excellent service

What a fantastic and thoughtful service from Rick Blackledge at VW Trafford Park , he worked incredibly hard to get me my beautiful new car as quickly as possible , nothing was to much trouble for him and he was even in contact while he was on holiday to keep me updated with the progress of my order, which included videos of my new car arriving into the depot and the final touches. The team at this depot are very friendly including Dave the finance manager. Rick really is a credit to your team. Thank you

It was Kyle that I dealt with and he was great and very helpful would recommend them to anyone as they have great customer service and well mannerd

We recently took delivery of our new Tayron and overall we're really pleased with our choice. The design is smart and modern, the interior feels spacious and high-quality, and the tech features are easy to use. It drives smoothly and comfortably, perfect for both city and longer journeys. The sales team at VW Group 1 Manchester were friendly, knowledgeable, and made the whole process straightforward — they took the time to answer all our questions without any pressure. A few small points could have been explained a little more clearly, but nothing that spoiled the experience. Happy with our purchase and looking forward to many miles ahead!

Alawi has been excellent , thorough, and patience from the start, getting new car can be intimidating but not with this person. I have been with Group 1 VW Manchester for last 8 years, no fault, good sales service and after care, would recommend!

⭐ Appalling Customer Service – Volkswagen Manchester I waited seven months for my brand-new Volkswagen Tayron, which I am still paying for with my hard-earned money. Since delivery, I’ve experienced serious electrical and safety-related faults. The after-sales service at Group 1 Volkswagen Manchester has been appalling. I’ve found staff rude, dismissive and uncooperative, with little communication unless I constantly chase them. Despite escalating my complaint to Volkswagen’s Executive Office, I’m still without a satisfactory resolution or guaranteed replacement transport. I have mobility difficulties and two children with disabilities who depend on this vehicle. Volkswagen advertises excellent customer service, but my experience couldn’t be further from it. Customers deserve better. Absolutely disappointed and would not recommend!

Alawi was very helpful when buying my brand new car. Love that guy