Group 1 Volkswagen Southend
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21 Oct 2026
Recently purchased a new T-Roc from Group1 Southend. Nathan arranged the purchase and looked after us. He was friendly, professional, helpful and knowledgeable but above all he was very patient. He made the purchase process much easier than it would have been. Thank you Nathan.
8 Oct 2026
Based on our woeful experience over the last 30 months, I can only strongly urge any prospective new or used car buyers to avoid this dealership. We purchased a new 24 plate Tiguan and experienced endless issues related to safety sensors and software, including false positive automatic braking and overly aggressive lane assist. Admittedly these were more the fault of VW rather than the dealership, however the dealership have repeatedly failed to deliver even the most basic level of aftersales care / service. Attempts to get anyone to call back or provide information usually result in radio silence, and even lies on some occasions. Key members of staff are often unavailable or conveniently not working that day. If you happen to buy a car from this dealership and are fortunate enough to have no issues post-purchase then you might be okay. Otherwise, all I can say is I hope your experience is better than ours! I would have given zero stars if I could.
5 Oct 2026
Highly wouldn't recommen this place. Booked my VW ID4 on the 18th September 2026 and got a slot 3 weeks later on the 5th October 2026, after doing a software update my car screen went blank. Couldn't function anything in the car. Left the car in with the after care team. After some hours I got a call back saying "we will have to book your car in to get your car full software update" now I have given a date on the 20th October 2026 another 2 weeks waiting. My car had no heating or aircon on for 3 week. Now I don't know what they did to my car, i now have full blast aircon on and cant turn it off. Also now I will be off work for 2 week. Car is freezing. I ask the after care guy you have put my aircon on and I can't even switch it of I am a cab driver. The answer i got from the male was " we can't do anything about it, you just have to come back on the date we have booked you in for or call service and see if you can get a solt in another branch". Now I will have to drive with less range and charge more and drive with full blast aircon on. Thank you VW I am going to be off from working 2 week plus I will have to pay £480 for repair. No more VW for me. I should have learnt my lesson from the first time, with my first Vw tiguan i bought from Chelmsford branch and had issues.
28 Sep 2026
Iain always helps us each time we want to change cars. Always friendly and makes us feel like valued customers
28 Sep 2026
Best customer journey and service. I have just purchased my second Volkswagen this time an ID.3 - lovely sales people, always friendly and focused on what we want as customers not about what they can sell - they always have our best interests at the forefront of their minds. A special thank you to my salesman Iain Clark. You made everything so much more simpler and gave me all the information I needed. - Sally ann
24 Sep 2026
After purchasing the car, I tried contacting the dealership manager multiple times, but I am still waiting for a return call. Five weeks gone already. As part of the purchase deal, a boot mat was included; it was supposed to be ready for me along with the car on the day of the sale. I picked up the car, but without the mat. I agreed with the salesperson that I would buy the mat myself and send them the receipt, and they would refund money to my account. When I bought the car, the funds I transferred to the dealership appeared in their account within 10 minutes, yet I have been waiting four weeks for my refund. I should also add that, the car I bought was dirty both inside and out. Three days before arriving at the dealership, I had asked the salesperson to ensure the car was cleaned and washed on the day of the purchase. The salesperson attempted to clean the car himself on the day of the sale, but the process took him no more than 10 minutes. The result was as follows: The interior remained dirty, and the exterior had not been washed; the dirt had simply been smeared around with a dry cloth.
23 Sep 2026
I took my car for a MOT under a VW service plan and was mis-informed throughout by this dealership. The left hand did not know what the right hand was doing. As a result of a warranty claim being incorrectly submitted by the dealership, I was unable to pursue a warranty claim appeal. The dealership were not interested, in fact they still haven’t replied to my last email. So I complained to VW UK Customer Services, who sent me a very nice hamper to apologise. I have wasted hours trying to sort this out and, as a result, have now cancelled the VW 24-month service plan I had. I will use my local independent garage going forward, who are much cheaper and significantly better organised.
23 Sep 2026
22 Sep 2026
I took my ID4 into VW Southend for a inspection and software upgrade. I got a new ID4 courtesy car for the day @ £12 for insurance. They did a full walk through video inspection of the car and it was ready same day with no issues at all. The customer service I received was excellent, staff were friendly and helpful. I would definitely recommend to anyone.
New and used car sales, servicing and MOTs
Welcome to Volkswagen Southend on Comet Way, Essex.
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Volkswagen test-drive, book a Volkswagen service or MOT, value your Volkswagen or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.
You can just sell your Volkswagen to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.
It's that simple In just 4 easy steps you can sell your Volkswagen at a competitive price:
- Online valuation
- Contact details
- Drop-off
- Secure payment
Volkswagen Southend offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:
- Genuine Volkswagen Parts covered with a minimum 1 year warranty
- A courtesy car, collection and delivery service, or lift, subject to availability
- A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
- Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
- Personalised video of your vehicle inspection from your technician
- 0% APR finance and spread the cost of repairs with our service plans
Trusted by customers for many years
We're committed to giving our customers more
Whether you are looking for a brand new or approved used Volkswagen, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind.
Browse hundreds of new and used Volkswagen cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.
Discover more reasons to choose Group 1 below.