Group 1 Volkswagen Stockport

Collected our car on 15th October, and would like to thank Adam for dealing with us. He was friendly and explained everything in detail about the car we were buying and the options of trading in our car and finance details. He answered all our questions and made it an easy experience.

Visited Group 1 Volkswagen in Stockport last Saturday afternoon and ordered a brand new VW Polo, very well looked after by Emily who explained the sales process in detail and answered all my questions. And today, I’m in possession of a lovely new car that’s even got my initials in the reg number. 5 star service all the way - huge thanks to Emily, Bimal, who picked me up from home and to Gareth the manager!

Phoned up to book my car in for some repairs that has prevented me from using the car the lady on the service desk was extremely rude didn’t want to help I will never be returning to this dealership I’ll travel further from now on to another one wouldn’t recommend stay away!!!

Thankyou Callum for helping with my new Car! Excellent service and made the process smooth and easy!!

Bought my Polo from here 5 years ago as an ex-showroom car. Since then, I have purchased service plans and only taken it to this retailer for servicing/MOT/repairs. Recently my dipped beam headlight stopped working and replacing the bulb didn’t resolve the problem so I took it to group 1 Stockport for a diagnostic. I was told the entire headlight component was faulty and needed replacing for £1100. I received conflicting information about the actual problem but when trying to confirm whether it would be covered by my warranty I was told it was not covered as the issue was related to faulty wiring. I wasn’t willing to pay £1100 so booked my car in with my local garage. On running diagnostics, they found it was a faulty bulb and sorted this for £36. I complained to VW customer care but it was my word against group 1 Stockport and the outcome was they would offer a complimentary MOT. Given my experience, it’s unlikely I will use this. Further to incorrect diagnostics, the technicians forgot to plug my headlights back in so no lights were working when I collected my car, by which time all technicians had left. Subsequently, I had to drive my car that evening with no lights and take time off work the next day to bring it back. Another issue demonstrating incompetence.

Recently attended an MOT test for my car. I was glad that I waited at the VW dealership which provided refreshments at no extra cost. The service was fast enough for the wait

Dear John, Volkswagen, Stockport manager 7/10/2026 ​I am writing to share some praise for Dave on your parts department ,who works behind the scenes as a customer we don’t see them, so Dave had to order a few parts I needed to be fitted by Vw Stockport ,he handling everything quickly, kindly, and without any hassle. His dedication and experience was excellent making him a truly valuable asset to the Stockport Volkswagen team . Please pass along my sincere thanks to Dave ​Best regards, The mark e

⭐ 1/5 Stars — Extremely Poor Treatment & Total Lack of Support I visited Stockport VW regarding serious issues with my vehicle’s spark plugs — a clear defect that caused my car to fail properly. Instead of helping, jasmin was dismissive, unprofessional, and completely unsupportive from start to finish. She refused to acknowledge the problem, claimed no responsibility whatsoever, and made it very clear she had absolutely no interest in resolving the matter or treating me fairly. There was zero willingness to listen, zero effort to investigate, and absolutely no care for me as a customer at all. Even when I explained the situation clearly and showed that the parts fitted were failing prematurely, her attitude was cold, unhelpful, and dismissive — simply saying “there’s nothing we can do” and washing her hands of the whole issue. This is not how any customer should be treated. I expected basic respect, fairness, and someone to at least look into the problem — instead I was met with obstruction and indifference. It is deeply disappointing to be let down like this by a main dealer service team. Jasmin’s conduct fell far below the standard anyone deserves, and I will not be returning, nor can I recommend this branch to anyone based on this experience. I am now forced to take this matter further through official channels because of the refusal to deal with a clear manufacturing/fitting defect. Avoid if you want to be treated with respect. KEEP WELL WAY And this is yamin from vw grop 1 Stockport . Very rude