Mercedes-Benz of Bury St Edmunds

Kieran served us extremely well. He answered all our questions in a professional and timely way in order to achieve a deal that worked well for both parties. Some car sales people are over-pushy which, in my particular case, is more likely to have the opposite outcome to the one we are trying to achieve. 10/10 for Kieran. The only negative point I could make about the experience was that the windows in our new car weren't properly clean which was a matter Kieran had rectified before our 190 mile drive home.

The experience at MercedesBenz of Bury St Edmunds was good because Richard Goodsman the salesperson I dealt with was very polite, and followed everything through perfectly as promised he would. Top class communication in every way. Thankyou Richard and all the team at Bury St. Edmunds.

My experience at MercedesBenz of Bury St Edmunds was memorable because you always get an all round excellent service, especially Donna in service who really know the meaning of great customer service. MercedesBenz of Bury St Edmunds is a professional outfit from top to bottom, would for sure highly recommend.

My experience at MercedesBenz of Bury St Edmunds was memorable because we received an exceptional standard of service from the sales executive Oliver Mann. He was very informative, took time to explain options, he was efficient and professional. The purchase experience was a pleasure from start to finish and hand over. We were given time and attention which was appreciated. Subsequently, on the journey home there was a fault on the car which was disappointing and took the shine off things. A phone back from Oliver at 7.30 in the evening was appreciated. A 30mile return next morning was not ideal but Stuart (master tech) was both knowledgeable and pleasant to deal with and correctly diagnosing the issue. There was a complete resolution but it did involve additional cost on my part which does not sit so well. Thank you Oliver for your excellent service Thank you Stuart for your expertise Barry Hiller

My experience at MercedesBenz of Bury St Edmunds was cracking because Anthony was very informative. My thanks goes to Keiren who was quite prepared to help me with transportation to collect the car in his own time!!!!! Many thanks to Kieran he is a credit to Bury St Edmonds Mercedes and an absolute star!!!