Mercedes-Benz of Bury St Edmunds

My experience at MercedesBenz of Bury St Edmunds was memorable because you always get an all round excellent service, especially Donna in service who really know the meaning of great customer service. MercedesBenz of Bury St Edmunds is a professional outfit from top to bottom, would for sure highly recommend.

My experience at MercedesBenz of Bury St Edmunds was memorable because we received an exceptional standard of service from the sales executive Oliver Mann. He was very informative, took time to explain options, he was efficient and professional. The purchase experience was a pleasure from start to finish and hand over. We were given time and attention which was appreciated. Subsequently, on the journey home there was a fault on the car which was disappointing and took the shine off things. A phone back from Oliver at 7.30 in the evening was appreciated. A 30mile return next morning was not ideal but Stuart (master tech) was both knowledgeable and pleasant to deal with and correctly diagnosing the issue. There was a complete resolution but it did involve additional cost on my part which does not sit so well. Thank you Oliver for your excellent service Thank you Stuart for your expertise Barry Hiller

My experience at MercedesBenz of Bury St Edmunds was cracking because Anthony was very informative. My thanks goes to Keiren who was quite prepared to help me with transportation to collect the car in his own time!!!!! Many thanks to Kieran he is a credit to Bury St Edmonds Mercedes and an absolute star!!!

This has to be the fastest and most efficient car purchase and part exchange ever! I found the car on the Thursday and took delivery of my new car the following Wednesday. I was looking for a petrol Mercedes B Class with manual transmission and I had a number of options that I considered essential. Mercedes Benz Bury St Edmunds had the car with the spec I wanted at a good price. There was only one potential issue and one potential deal-breaker: would the dog crate fit in the boot and did the car have a dimming rear view mirror? It was no trouble for them to check the dimensions I had provided and, within minutes, I got a call to say the dog crate would fit. Unfortunately, there was no dimming rear view mirror, but they agreed to retro-fit this for me as a way of securing the sale. As I live about 150 miles from Bury St Edmunds, I explained that it would be late in the day before I could get to them to do the handover. As it happened, by the time I had inspected and test-driven the car, completed the paperwork, sorted out the insurance and road tax, and had a demo of all the features and gadgets, it was almost 8.30 pm by the time I left - not once did Ollie complain about working so late to ensure that my handover was to my satisfaction in every way.

I had a great experience at MercedesBenz of Bury St Edmunds because Kieran Ward was extremely attentative and professional with the purchase of my vehicle, nothing was too much trouble, I didnt feel pressured to purchase, it was very refreshing. I would also like to praise Anthony Flynn who we saw on the bank holiday monday as Kieran was on leave, again very helpful and professional. Kieran answered all my queries via e mail even on his day off which was very good of him. On day of collection Kieran guided me through all the paperwork effortlessly. I wasnt rushed so all in all our experience was excellent.