Group 1 Volkswagen Bromley
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31 Oct 2026
Had an absolutely amazing experience with Sean Delaney in the parts department. Went in looking for parts for my Audi Q5 due to VW being closer to home, not only did he help me browse the catalogue for my vehicle, he also ensured I was able to get everything I needed within 24hrs and was so friendly and accommodating. What a great asset for Group 1 Bromley. For that reason, I plan on returning to VW for any future Audi parts I may need!!! Cheers Sean
30 Oct 2026
29 Oct 2026
Shaun at Bromley VW, just exceptional, exemplary professionalism but integrated with kindness, humour, patience and a genuine smile. I spoke with Shaun the day before visiting, and I felt valued amd at ease talking to him. He laughed, but was still professional. He made sure my query was thoroughly dealt with. When I visited on Wednesday 27th of October, I knew it was him immediately because he walked towards me with the same kind and genuine personality he portrayed the day before. Thank you Shaun, you're simply the best, professionalism and customer service at its best. Thank you for treating me like the most important and valuable customer even though I was only buying a wheel lock. I can only imagine if you were in the sales department how every customer would leave happy and even buying what they didn't really need. You're just awesome, and thank you 😊
28 Oct 2026
The absolute worst experience from a main dealer EVER! Took my VW T-Roc in for a major service in August 2026. Ended up with a list of recommended remedial works of £1200 for both front and rear brake pads and discs. Turns out only the rear pads needed replacing, and got this done by an independent garage locally for less than £200 using OEM parts. I also asked them to investigate an AC issue, and didn't manage to undertake a proper fault-finding exercise and wanted to charge me almost £200 for the exercise. Worst of all, they cleaned my car without my permission and used undiluted chemicals that caused damaged to the trims and paintwork. Spent 2 months getting it resolved and they even had the audacity to claim it wasn't their fault, despite raising the issue with them before I drove the car away on the day I collected it, and provided photographic evidence of the damaged they caused. Trying to call them via telephone is a lottery - often ringing their numbers for 8-10 minutes with no-one answering. Left messages several times for members of their team to just not call back. A shambolic operation. Avoid!
28 Oct 2026
Canaan was very helpful and informative, thank you so much!
27 Oct 2026
Worst vw garage in Bromley management Don't care they dont come out to take complain. Car park block with staff car customers car park in the road they dont finish work on time. I book a recall my car is with them for two weeks no update no one Pick my call.
27 Oct 2026
One of the worst management can’t training the staff. If you can’t do the job say i can’t do don’t book to many cars one go. I have book 6 months ago for recall with replacement car. The day before i call to confirm there was no car book i told them how long wait for next booking they lady told me 6 months. I’m sure all call records. I told her just do the recall how long will it take she said they need 3 day. It’s go pass 7 days. Car park still at same place. I call they don’t pick the call. I went and spoke to someone they said they need car. Long as they have to many cars book before me. My questions is why book and lies.my car is till with them someone need to sort this.
27 Oct 2026
I am changing my review. I have no idea what has happened at the Bromley Branch, but no one answers the phone in the service department. Press 2->1, 2->2, or 2->0 and no one answers- not a soul, no matter what time of day. You have to wait for them to call you, and they rarely leave messages if you are busy, making it hard to get a status update. The online tracker link I got sent hasn't updated in the 2 weeks my car has been with them...... Previous review from 7 years ago: 5 stars Quick, polite, and thoroughly efficient servicing of my car, best VW franchise that I have visited in the south-east.
27 Oct 2026
I cannot get through to anybody in the service team! I’ve been waiting for a call back since yesterday afternoon and I currently have no car because it’s failed it’s MOT and yet nobody seems to understand the seriousness of the situation as this has been ongoing and it’s the same thing every single time! I’ve made 3 complaints and nothing has been done! As somebody with ADHD and epilepsy I’d appreciate it if somebody could give me a callback by 5pm today!
New and used car sales, servicing and MOTs
Welcome to Volkswagen Bromley on Bromley Hill, Kent.
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Volkswagen test-drive, book a Volkswagen service or MOT, value your Volkswagen or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.
You can just sell your Volkswagen to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.
It's that simple In just 4 easy steps you can sell your Volkswagen at a competitive price:
- Online valuation
- Contact details
- Drop-off
- Secure payment
Volkswagen Bromley offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:
- Genuine Volkswagen Parts covered with a minimum 1 year warranty
- A courtesy car, collection and delivery service, or lift, subject to availability
- A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
- Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
- Personalised video of your vehicle inspection from your technician
- 0% APR finance and spread the cost of repairs with our service plans
Trusted by customers for many years
We're committed to giving our customers more
Whether you are looking for a brand new or approved used Volkswagen, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind.
Browse hundreds of new and used Volkswagen cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.
Discover more reasons to choose Group 1 below.