Group 1 Volkswagen Chelmsford

 

3.8 /5
3.8/5
1,440 reviews

 

Group 1's network of paint and body centres

Our aim is to deliver a 1st class service and a quality repair for your car ensuring it retains its original appearance and balance of manufacturers warranty. Our friendly and well trained staff are here to help guide you through the sometimes difficult task of arranging repairs to your vehicle by liaising with the Insurance company on your behalf and ensuring only the best method of repair is done.

  • We are fully approved by Mercedes-Benz, Volkswagen, Audi, Jaguar Land Rover, SEAT, Škoda and Volkswagen Commercial
  • Your vehicle will be repaired to the highest manufacturer standards by trained technicians, using genuine Mercedes-Benz, Volkswagen, Audi, Jaguar Land Rover, SEAT and Škoda parts and repaired using the manufacturer methods. To show this you will be provided with a Guarantee.
  • We can arrange loan cars in addition to local collection and delivery
  • 24 hour recovery service and estimates while you wait
  • Price Match Guarantee

Customer satisfaction:

Throughout the process we’ll keep you updated throughout the repair and provide a thorough handover to explain the work we have carried out. Upon completion, you will also get an opportunity to tell us how you think we did via a customer experience survey.


Your opinion is really important to us and we would love to hear your thoughts on our service. Your selected bodyshop will send a short customer survey invitation to you by email and we would be most grateful if you would complete this for us. You should receive the invitation a few days after your vehicle is returned to you so please watch out for it in your email inbox, also please check your spam/junk folder just in case it’s in there


Repair Guarantee: 


For every repair we do, each customer is given a Repair Authenticity Guarantee which states that approved, current repair methods and techniques were used to replace any parts to the right standard. Our technicians are qualified and assessed on a regular basis to ensure we meet the brands standards. These repair methods are updated throughout their lifetime and the right approved tools & equipment are used to ensure the right repair, first time – this includes the Paint & Materials that have been tested at length for quality including anti-corrosion properties.

We have a 3-year Repair Authenticity Guarantee which is our promise that we have utilised genuine parts and paint, trained bodyshop technicians and approved specific repair methods. When you collect your vehicle we will give you an Authenticity Guarantee Certificate.
All of our repairs are carried out to exacting standards in line with manufacturer factory repair methods, using manufacturer trained technicians and only Mmanufacturer genuine parts are used. 
The repairs to your vehicle are backed by the Repair Authenticity Guarantee to give you peace of mind that your car was repaired the dealer standards. Your Repair Authenticity Guarantee will be sent to you by email soon after the repairs are completed

Read our reviews

Google
5.0/5
23 Oct 2026
Google - Group 1 Volkswagen Chelmsford
⭐⭐⭐⭐⭐ Outstanding Customer Service from George I would like to express my sincere thanks to George for the exceptional service we received during the recent purchase of my son’s Volkswagen Polo. From start to finish, George went above and beyond to accommodate our needs. He was warm, friendly, professional and genuinely a pleasure to deal with. His approachable manner and great sense of humour kept us smiling throughout the entire appointment, making the whole experience thoroughly enjoyable. Nothing felt like too much trouble, and his commitment to providing excellent customer service really stood out. George is a genuine asset to the Volkswagen dealership, and I would have absolutely no hesitation in recommending him to anyone looking to purchase a vehicle. Thank you, George, for making such an important purchase for my son a really positive and memorable experience!
Google
5.0/5
20 Oct 2026
Google - Group 1 Volkswagen Chelmsford
Google
5.0/5
19 Oct 2026
Google - Group 1 Volkswagen Chelmsford
Excellent company with friendly and professional staff. I can highly recommend this company and especially the body shop and Ali, who worked so hard for me. Thank you all.
Google
5.0/5
12 Oct 2026
Google - Group 1 Volkswagen Chelmsford
Dan is very nice and helpful, kept me updated on everything.
Google
5.0/5
9 Oct 2026
Google - Group 1 Volkswagen Chelmsford
Gareth and the team worked hard during a busy week to make sure I could pick up my new used car on time. I'm really pleased with it. Thanks 👍
Google
3.0/5
7 Oct 2026
Google - Group 1 Volkswagen Chelmsford
I bought my car here. It’s a nice place in a good location, but unfortunately, I find the staff quite cold and not very welcoming towards customers. I didn’t really like their attitude, so I now have my car serviced somewhere else. The costs are also very high, especially the parts. Everything is expensive, and maintaining a car here can be very costly.
Google
5.0/5
2 Oct 2026
Google - Group 1 Volkswagen Chelmsford
From start to finish, Ella has provided me with great service with her friendliness and efficiency; I would highly recommend her.
Google
5.0/5
1 Oct 2026
Google - Group 1 Volkswagen Chelmsford
Group 1 are brilliant! Amazing deals and lovely staff. Especially Charlie from the service department. I brought a service plan with Charlie and she was very helpful and professional. She was happy to answer all my questions, reassuring me.
Google
2.0/5
1 Oct 2026
Google - Group 1 Volkswagen Chelmsford
Wouldnt buy a penny sweet from these i took my £27000 pound car for a service to be told its got the wrong locking wheel nut so phoned the person who handled the sales who said they would get back to me now after 4 weeks and endless calls im told the sales person has left and somebody would get back to me and still nothing. there after sales care is shocking never again
Google
5.0/5
29 Sep 2026
Google - Group 1 Volkswagen Chelmsford
Lambros Lefkaditis is the most lovely salesman I have ever met. He helped me get my finance which was a considerably hard task and he was so helpful and pushed for me to be accepted. Both Lambros and Ryan cole are amazing and I recommend going to the chelmsford branch if you want good service.

 

New and used car sales, servicing and MOTs




Welcome to Volkswagen Chelmsford on Westway, Essex. 

Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Volkswagen test-drive, book a Volkswagen service or MOT, value your Volkswagen or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.  


You can just sell your Volkswagen to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.

It's that simple In just 4 easy steps you can sell your Volkswagen at a competitive price:
  • Online valuation 
  • Contact details 
  • Drop-off
  • Secure payment


Volkswagen Chelmsford offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:

  • Genuine Volkswagen Parts covered with a minimum 1 year warranty
  • A courtesy car, collection and delivery service, or lift, subject to availability
  • A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
  • Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
  • Personalised video of your vehicle inspection from your technician
  • 0% APR finance and spread the cost of repairs with our service plans 
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Trusted by customers for many years

We're committed to giving our customers more


Whether you are looking for a brand new or approved used Volkswagen, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind. 

Browse hundreds of new and used Volkswagen cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.

Discover more reasons to choose Group 1 below.