Group 1 Mercedes-Benz Bishop's Stortford

I recently dropped off my 2026 Mercedes-Benz eletric CLA at the Bishop’s Stortford branch to investigate an issue that was confirmed to be covered under warranty. After dropping the car off in the morning, I was informed later that afternoon that an approximately 8-hour software update was required and the vehicle would need to stay overnight. My wife subsequently collected the vehicle the next day, but no explanation, briefing or paperwork was provided regarding the work carried out. Neither of us received any follow-up email or text confirming what the issue was, what had been done or whether it had been fully resolved. I called on Thursday 5 November, Friday 6 November and again on Tuesday 10 November, each time Julie the receptionist has kindly passed on the note to my service representative (that I’m not going to name publicly here), and having received no callback. Even the receptionist seemed surprised that nobody had returned my calls. When my assigned Service Advisor finally called on Tuesday, the conversation began with “What’s wrong? What’s wrong?” rather than any acknowledgement of the delay. After I explained the situation, I was promised the relevant paperwork by email. Unfortunately, as of Thursday 12 November, nothing has arrived. To be fair, Julie at reception was consistently helpful, welcoming and professional, which I genuinely appreciated. Unfortunately, I couldn’t find a direct email address or suitable contact form for the Bishop’s Stortford branch, and I have received no email correspondence from the Service Advisor. I therefore feel I have little choice but to raise this through a Google review, hoping the public visibility will encourage a quicker response. For an authorised Mercedes-Benz dealership, I would expect much better communication and aftersales care. I have used this dealership long time ago for services and I have purchased the new CLA from the same branch. I’m not asking for anything unreasonable, simply a proper explanation of the work carried out on my vehicle and the relevant service documentation.

We had the pleasure of buying a new car with Joe Pitts kindly taking us through the entire process in a seamless manner. Love our new car and wanted to say a huge thank you to Joe.

I recently took my car in for a diagnostic check and software update. From start to finish, the service was excellent. All the staff I met were friendly, welcoming and attentive, making the whole experience a pleasant one. Thank you to both reception and servicing for your great customer service. Highly recommended!

The Team at Mercedes Bishops Stortford are first class . From the receptionists to the sales team. A very friendly place to visit to buy a new car - where all the team help each other. A nice cup of coffee in a proper mug was offered before I’d even sat down to see my sales executive. This is my first Mercedes new car purchase and my sales executive Joe was outstanding, guiding me through the whole sales process from start to the finish. He was ultra professional , honest - a real credit to Mercedes Bishops Stortford. Nothing was ever too much trouble for Joe, the whole handover today made me feel special and unique by a reveal of my new car. Excellence is a rare commodity in this modern world but Joe and the Mercedes Bishops Stortford Sales team provided just that.

Fantastic service from Mercedes. Erafan handled everything perfectly and made the car buying process very easy. Definitely a 5‑star experience.

Absolutely incredible service, Car was booked in for a service, I didn't realise I hadn't booked a waiting service, car was in first thing and done within 2 hours. The customer service staff member was above and beyond helpful

Jeff was very patient and couldn’t have been more helpful and would highly recommend asking for him if you want a new Mercedes.

Purchased a car today with Morgan , he was amazing! Extremely helpful and attentive found a car wich was exactly what I wanted , very smooth and professional process! Thank you!