Group 1 Mercedes-Benz Bishop's Stortford

Trying to purchase the correct grade of Oil was a nightmare. It cost me 2 hours of my time on the phone & on site and still no Oil. Gave up and went to another dealership. They were bad enough when they were L&L Auto's, and probably still as bad. Transferring calls also seems to be a problem for them. Incompetant.

⭐ 1 Star I have had an extremely disappointing experience with Mercedes-Benz Bishops Stortford regarding my car’s head unit replacement. I purchased my Mercedes-Benz (approved used) from Mercedes-Benz Bishops Stortford in August last year, and the head unit failed less than a year after I bought the car. The head unit stopped working in early April. I brought my car to Mercedes-Benz Bishops Stortford at the end of May for a service and MOT. The MOT passed, and I was given a quotation for replacing the faulty head unit. I was told that the replacement part would be ordered from Mercedes-Benz Germany once the extended warranty claim had been approved. I waited for several weeks without receiving any update, so I contacted Mercedes-Benz Extended Warranty myself to check the status of the claim. I was then told that the claim had not even been submitted. I subsequently booked another service appointment after an additional amber warning light appeared on my dashboard and asked the dealership to investigate the issue. The Service Manager assured me that the warranty claim would be submitted quickly and that the part would be ordered from Germany as soon as the claim was approved. To be fair, this part of the process was handled quickly — the claim was approved just one day after it was submitted. However, today is 17 September, and I am still waiting for the replacement head unit. I have called Mercedes-Benz Bishops Stortford several times and repeatedly asked for a call back, but most of the time nobody has returned my calls. I do appreciate that the reception team has been helpful and that one of the receptionists took the time to listen to my concerns. I eventually managed to speak to someone on 20 August, and I was told that they had chased Mercedes-Benz Germany several times but had received no update. Unfortunately, even today, I am being given essentially the same explanation. I find it extremely frustrating that I have now been waiting for almost **four months** for what is, essentially, a replacement part. I have paid for the extended warranty, and another year of warranty has already been paid for, yet I am still left without a properly functioning car. The faulty head unit has caused significant inconvenience. I cannot use “Hey Mercedes”, Apple CarPlay does not work, I cannot charge my phone through the system, and the traffic sign recognition system is disabled. The radio also repeatedly switches itself on and off, which is extremely irritating, particularly during long journeys. I understand that there may be delays with parts from Germany, but what is most disappointing is the lack of communication and follow-up. I should not have to repeatedly call the dealership myself just to find out what is happening with a warranty repair. After paying for a Mercedes-Benz and its extended warranty, I expected a much better level of service and communication. This experience has been extremely disappointing and has seriously affected my confidence in Mercedes-Benz.

Absolutely awesome service from Jeff King at Mercedes Group 1 at Bishop's Stortford.

Have just had my car checked by the Co's technicians. This was done very efficiently within ten minutes. Many thanks to Alice for organising this and for Erafan for the advice given. Julie on reception was as ever welcoming and helpful. Am so impressed by MB Bishop Stortford. The quality of customer service and advice is outstanding. This is testimony to a first rate team who I understand have worked together for a long time and first rate leadership. It is a great privilege as a customer to work with such nice, decent and professional people. Well done all.

Fantastic service throughout the buying process. Thank you again for answering all my questions and getting the car ready when promised.

Outstanding customer service! My car was booked in for service/MOT at Mercedes-Benz of Bishop's Stortford. From arrival to getting the car back, I was made to feel as though my car was of utmost importance to the team. I made a request for door chips to be touched up and despite it not being the regular job undertaken at MOT/service, what seemed like within an instant, an excellent Merc agent came out to see me with a warm and welcoming smile! Erefan, you totally made my day!!! By just recognising me as the returning customer and by willingly making my silly request your business, you shone brilliantly in excellence- the way I know Mercedes-Benz would wish to use as their model! It’s refreshing to deal with someone who takes pride in looking after their customers and goes the extra mile to make sure everything is right. I really appreciate the kindness and professionalism and would highly happily recommend them to anyone looking for a Mercedes-Benz of Bishop Stortford!

I have just purchased a new A- Class A 200 AMG Line Premium Plus HatchBack from Mercedes Benz of Bishops Stortford. I am delighted with the vehicle. The transaction to sell and buy went extremely smoothly and my thanks to their Senior Sales Executive Mr Erafan Idrees for his uncompromising assistance and integrity in the process. He and the all the other staff I encountered provided me with a first class customer experience.

Just brought a used car from Bishops Stortford Mercedes, the service was excellent. Morgan was the sales person and I couldn’t recommend him highly enough, clear straightforward pre sales communication, very helpful when I picked up the car, and good follow up post sale.

our company has bought car from this Mercedes showroom and Erafan Idrees has looked after us for more than 10 years