Group 1 Mercedes-Benz Cambridge

Jack Varney made my purchase of the C43 smooth, very efficient and was able to answer any queries I had

Recently purchased my car from Mercedes Cambridge. It was an absolute pleasure to deal with Serkan. An absolute professional.

I would like to say a special thank you to Amar at Mercedes-Benz Cambridge for kindly helping me check on the progress of my car while I had been waiting in the customer lounge for quite some time. I really appreciated his help and attentiveness. I would also like to thank the lovely lady at reception who was on duty at around 10 am on 15 November (I believe her name was Carmela, although I may have the spelling wrong). She was very friendly and helpful in arranging a service appointment for my other car. A big thank you to both of you for your kindness and excellent customer service. It's always nice to meet people who are genuinely happy to help!

Just bought a car from this dealership. Jack Foy, the salesman, couldn’t have been more helpful. He was very professional, knowledgeable, not at all pushy and showed a lot of interest in what we needed. Took us on an interesting test drive too. He sat and set up the main systems on the car for me when we picked it up and he’s followed up to make sure we’re happy. Thoroughly recommend

We recently purchased a Mercedes-Benz A-Class from the Mercedes Benz of Cambridge, and the whole experience was excellent. The team was very helpful, welcoming and kind throughout the process. A special thank you to our salesman, Serkan Degirmenci, who provided outstanding customer service from start to finish. He was very knowledgeable, explained everything clearly and took the time to demonstrate how all the car’s features work. We really appreciated his patience, professionalism and support, which made the whole experience smooth and enjoyable. Thank you, Serkan, and the team for making our Mercedes A-Class purchase such a positive experience!

The whole process from beginning to end is pretty poor. Initially I called to make a service booking and was advised by the Mercedes-Benz central booking office to take out a subscription policy called Service Care which was effectively an instalment plan to buy two services, whereby my service tomorrow (at the time of the call) would be covered. I then turned up and was told that the subscription doesn't cover my service, as it was only booked yesterday, so I then had to pay for a subscription and a service. To be fair the Mercedes-Benz of Cambridge office were not the people I booked with but it's one endpoint from the customer's perspective. I felt mis-sold and the whole process is thoroughly inconsistent. In my opinion the whole point of using a dealership is you get fleeced on price but you get great quality service. Yet the latter has been lacking. I later submitted my car for a repair on Friday and was told it would be completed by the end of Friday. I phoned at 3 pm on Friday after not hearing anything back and was told the mechanic would give me a call. This call never materialised. I was also not contacted throughout the weekend. Additionally there was no further contact over the weekend. Fast forward: it is now Monday. I have phoned into the office again and have been told the same mechanic will give me a call today, although I remain unconvinced.

⚠️ WARNING: DO NOT USE THIS GARAGE BEFORE YOU READ THIS REVIEW. ⭐ 1 STAR — EXTREMELY DISAPPOINTING AND UNACCEPTABLE I paid £760 to Mercedes-Benz Cambridge for a gearbox-oil change. I left the car with them in the morning and collected it that afternoon, believing the work had been completed. After noticing that the gearbox was not shifting as smoothly as expected, I took the car to an independent garage to check the oil. The oil they found was extremely dark and appeared not to have been changed. I returned to Mercedes-Benz Cambridge, and they told me that the technician had been given the job on the service sheet but had signed it off and apparently forgotten to change the gearbox oil. So how can a Mercedes-Benz dealership charge a customer £760 for work that was apparently not carried out? Mercedes-Benz subsequently accepted that the gearbox oil had not been changed and carried out the service again without charging me another £760. However, that does not change the fact that I had already paid for a service that, according to their own admission, had not been performed. I also had to arrange further work independently at my own expense because I wanted to make sure the job had actually been done properly. This is not simply a matter of poor customer service. When work involving a vehicle's drivetrain is paid for but apparently not carried out, the potential safety implications for the people driving and travelling in that vehicle should be taken extremely seriously. Human safety must always come before the car or the money. People need to know exactly what they're paying for. Check the work you are being charged for, because in my experience, paying a premium price does not necessarily mean the work has actually been carried out. For a Mercedes-Benz dealership, I find this completely unacceptable and deeply disappointing.

There were several issues with my recent visits to Mercedes-Benz of Cambridge, and unfortunately the overall experience has been disappointing. The problems started when I originally booked the service. I specifically requested a **four-wheel alignment**, but an investigation was booked instead. On my first visit, the work could not be completed because the garage did not have the required bolts. As a result, I spent the whole day at the dealership without the issue being resolved. I was also required to pay for the bolts in advance and was advised that I would then have to pay the wheel alignment charge again on the second visit, despite the first alignment not being completed due to the dealership not having the necessary parts. I arranged a second visit two weeks later. I also wanted to discuss the **service plan**, as had been agreed during my first visit. Unfortunately, I did not receive answers regarding the service plan or the prices for future routine servicing, including the transmission and differential fluid changes. On the positive side, the wheel balancing was completed as requested and no additional charges for the second were added for this work. There were also some administrative issues. I requested twice over the phone and twice in person at the dealership that my surname be corrected to the correct spelling. Despite this, the invoices were still issued with the incorrect surname. I have not received corrected invoices, and I was also promised a **VHC check** twice, but this has still not been provided. I had previously used Mercedes-Benz Bradford - permanently closed, but after experiencing issues there, I genuinely thought Mercedes-Benz Cambridge would be a much better choice for my car. Unfortunately, the difference in professionalism has been very noticeable, and not in the way I had hoped. For this reason, I will now be looking to use another Mercedes-Benz dealership for future servicing and maintenance. I wanted to provide this feedback because I believe the experience could have been handled much more professionally and efficiently.

Lee, thanks for today. You and your team are second to none! Faultless in there knowledge and an overall spectacular experience! This is the place to buy your next Mercedes Benz from, I look forward to seeing you all again soon!