Group 1 Mercedes-Benz Cambridge

This dealership is generally brilliant.. receptionist today was very rude however

Friendly staffs and great services.

We honestly cannot thank the team enough for the amazing experience we had. James was absolutely fantastic, always on the ball and on top of everything. Katie was equally wonderful — such a kind, warm, and lovely person to deal with. We are truly grateful for all their help, professionalism, and care. It was a pleasure working with such an amazing team, and we couldn’t recommend them more highly!

Having been to Mercedes Benz of Cambridge twice in the past 3 months, the highlight was being welcomed at reception on visit 1. After that it was all downhill. That first visit was for a service which seemed to be an inconvenience as apparently these new electric vehicles require so much time in the workshop having software updates. Not the customers problem. The second visit was for an intermittent fault withe the vehicle's display screens and a recall that was meant to be completed at the service. Truth is I have no idea if either were completed as I received a message saying the vehicle was ready to collect and details of where to collect the keys. This was accompanied by a note from the workshop stating "The work requested has been completed and we have no further comments." Over the two visits I got the sense there was no interest in working on the vehicle, perhaps as it is a lease vehicle supplied from elsewhere or maybe just too much work for too little reward. Either way as the customer I have the opportunity to go elsewhere and it looks like that's what I'll have to do in future.

Poor MOT experience. 3hr wait for a booked MOT to be completed. MOT failure that an Independant Mercedes specialist said was at best advisory (appreciate this is subjective). To ice the cake the booked retest took a wait for 2hrs 30mins (again technicians busy on other work given as the reason) despite being promised this wouldn't be the case. Finally when I wanted to complain to the service manager he was "at lunch" and an assistant was sent instead to handle my complaint...... ..

Terrible. Don’t waste your time with this dealership. Sloppy management with no idea of organisation or how to run a business let alone provide customer service. Do yourself a favour and go elsewhere.

Absolutely dreadful service had my car for 14 days did not solve the problem gave me a courtesy car of which was untaxed for NINE days complained but fell on deaf ears and returned my car still with original fault disgraceful service will never ever use again. 😖😖😖

Disappointed with the service I received last week. I called ahead about a dashboard warning saying “Critical condition of your engine cooling system!” and was told I could bring the car in the next day. I even received a text confirming my appointment. I arrived at 8am as soon as they opened, only to be told after 20 minutes that they couldn’t find my booking. Turns out it had been logged under a previous service appointment. There was a lady who was new to the role, and whilst it wasn’t her fault at all, the whole process could have been handled much more smoothly. She had to keep going back and forth to her manager, and I couldn’t help but feel that other team members could have stepped in to help her out. After another 20 minutes of waiting, I was told the car would need checking by the team and it could take around an hour. By this point, I was already running late for work, so I decided to leave the car and collect it later. The service just felt incredibly slow and disorganised from the start. I was told I’d receive a call when the car was ready, and I also received an email to track its progress. Unfortunately, the tracking link wasn’t helpful as I couldn’t actually track the car, and I never received a phone call to let me know it was ready. I eventually had to call myself at 3:41pm, only to be told that yes, the car was ready! I just expected a much smoother and more organised experience from the dealership.