Group 1 Mercedes-Benz Cheshire Oaks

PLEASE BE WARNED! If you take your car there for service you will be ripped off, no itemised billing on the invoice (which they bully you to pay before collection), a dodgy video on the condition of your tyres (because they want to sell you new ones) and every service is just an oil change and a car wash (the rest are an inspection only, for diagnostics you pay a lot of money). Communications are also poor and you have to chase them hard for updates on your car/total cost/collection… After taking my cars there for years and getting ripped off every single time to maintain the all important FMBSH (is it really worth it?) and having spent over £10k over the years in parts/service, they excelled themselves a couple of months ago when they lied to me that my car had failed its MOT whilst it had passed with flying colours in order to keep it in and charge for additional parts and labour. On many occasions (emails/calls) they kept insisting the car had failed (whilst their nose was growing like Pinocchio’s) and I was staring at the DVLA website showing my MOT Pass certificate!!! That was the last straw for me, taking legal action and reporting them to Trading Standards… You can take your car to an MB authorised garage to maintain your Mercedes digital logbook or take your cars there for an expensive valet (sorry service!) and deal with people whose morals are lower than Al Capone’s! You have been warned…

Booked in for a RECALL, technically an own Mercedes fault, confirmed the previous evening that I will bring the car in the next day, left the e220 in the morning, got a call at around 16:30 that the car is ready to collect but they couldn’t resolve the issue. Checked the CCTV from my own vehicle and they haven’t even moved the car. All day. I had to travel 20+ miles for a RECALL, no car to get back, no uber vouchers, nothing. And they haven’t even touched it. Not even a complementary car wash. If you book any work in with this garage make sure you check everything before leaving. Wasting people’s time.

I dealt with Borislav Dimitrov who helped me purchase a car from Mercedes Cheshire Oaks. Borislav was very professional & knowledgeable & spent time discussing all options with no pressure whatsoever. I would definitely recommend dealing with Borislav & his colleagues Ian Brown when purchasing a car from this dealership.

Michael was fantastic & very helpful with my car purchase. Thank you so much.

I had a great experience purchasing my car here thanks to Emily. She was professional, friendly and helpful throughout, without ever being pushy. The whole process was smooth, easy and stress-free, and I felt well looked after from start to finish including post sale which is not always the case when buying a car. Thanks again Emily!

We would just like to say what a great friendly service was provided at this dealership. We drove to the dealership all the way from Ilkley to get the car we wanted. Cup of tea on arrival was spot on Mark Wilson and his colleagues ensured we were well looked after. Nothing was too much trouble for him making it a great experience for us. The long journey was worth it ( We got the car) Once again a big Thank you Mark and colleagues