This was my second visit to Mercedes-Benz of Derby to rectify ongoing condensation in a rear light cluster. During booking, I was advised there was an open recall, which they agreed to address. However, after receiving the online Tracker link, I noticed they had logged my vehicle incorrectly as my previous car rather than my current one. Furthermore, they performed unrequested health checks on the vehicle. When a workshop technician was named, I sent him photographs of the condensation in the rear light cluster. He replied with a sheet headed "Head Lamp TIPS Case." When I politely reminded him that the issue was the rear light—not the front headlight—he simply stated: "We have to follow exactly the same process. There is no misting or condensation/water ingress this morning at the point of inspection." It is a pity he did not point that out in his first email. While I readily accept that condensation is not always visible (as the photos I submitted were taken about a month apart), the intermittent presence clearly indicates an underlying issue. I do not have the confident in Mercedes-Benz of Derby to rectify the problem.

This was my second visit to Mercedes-Benz of Derby to rectify ongoing condensation in a rear light cluster.
During booking, I was advised there was an open recall, which they agreed to address. However, after receiving the online Tracker link, I noticed they had logged my vehicle incorrectly as my previous car rather than my current one. Furthermore, they performed unrequested health checks on the vehicle.
When a workshop technician was named, I sent him photographs of the condensation in the rear light cluster. He replied with a sheet headed "Head Lamp TIPS Case." When I politely reminded him that the issue was the rear light—not the front headlight—he simply stated: "We have to follow exactly the same process. There is no misting or condensation/water ingress this morning at the point of inspection."
It is a pity he did not point that out in his first email. While I readily accept that condensation is not always visible (as the photos I submitted were taken about a month apart), the intermittent presence clearly indicates an underlying issue.
I don't really have the confident in Mercedes-Benz of Derby to rectify this issue.

Very happy with the car (A35) and the service from sadia

I own two Mercedes, and both of them have the exact same juddering issue when approaching junctions. Despite taking them both to the dealership multiple times, and even having a senior engineer with 15 years of experience look at them, they keep saying, 'No problem detected.' When I first got the cars, there was no issue, but now, even under warranty, they refuse to fix it. I know there's a problem, and I expect a proper resolution, not just dismissals.

did not fix the issue

Service department was very helpful and informative. Mentioned I might be changing the car and sales were informed giving me the information on the new vehicle. Also mentioned I might take up a service contract and was given all the information

Fast, efficient and hassle free service and MOT. All staff very polite and helpful.
Well done Mercedes Benz of Derby. Would definitely recommend.

Very good

Service and MOT:
Very comfortable customer waiting area. IT constantly kept me updated on progress which was very useful. Excellent service.

Sadia was really helpful, perfect sales, fast to respond to emails. Great experience