Group 1 Mercedes-Benz Hemel Hempstead
Read our reviews
28 Oct 2026
We had a really great experience at Mercedes-Benz Hemel. Emal was brilliant from start to finish and made the whole process really easy. He was friendly, offered us drinks, and took the time to show us all the features of the car and give us some really useful tips. Nothing felt rushed, and he made sure we were happy and comfortable with everything. We’re really pleased with the car and really appreciate all his help. Thanks, Emal, for making it such a great experience. Would definitely recommend Mercedes-Benz Hemel and Emal!
22 Oct 2026
19 Oct 2026
It would have been a nice smooth transaction apart from issues with my screen but thanks to Neal who sorted the issue.
13 Oct 2026
I am writing to express my sincere gratitude for the outstanding service I recently received at your Hemel Hempstead dealership. From start to finish, the entire team provided an exemplary experience. Shraddha was instrumental in explaining the service plans in great detail, which led me to sign up. She efficiently booked my service and MOT, and arranged a loan car with impressive communication throughout the process. Upon arrival, I was warmly welcomed by Debbie, who ensured I was fully informed about the day’s timeline and provided a thorough walkthrough of the loan vehicle. Additionally, I received a vehicle health video from Max, whose professional and in-depth explanation of my car’s status was incredibly helpful. I would like to commend the entire team for their dedication and high standards of customer care. It is clear that you have an amazing group of professionals at this branch, and I wanted to personally reach out to share my appreciation. Many thanks , Joseph bulcraig
13 Oct 2026
I arrived a week ago, straight after getting my car serviced. This was my second visit following an issue with the service on the first day. On the first day, i returned to the service centre within 30 mins upon noticing an error on the dashboard whilst on the motorway. The message stated, "Reduce the oil level," indicating that too much oil had been placed in the engine during the service that day. I swiftly returned before closing time but was asked to return on Wednesday if the issue persisted. Having still noticed an intermittent notification, I arrived today at 14:30hrs at the showroom service centre. Jack at Mercedes servicing spoke to me and looked into it swiftly and reduced the oil level, and informed me that that should resolve the issue. The receptionist was very polite. Although i am a little concerned about my vehicle's foreseeable mechanical health, i am happy with the way they dealt with the issue quickly and professionally by reducing the oil level today. However today at 08:56 on 10 Nov 2025 same message on dashboard is showing!!
12 Oct 2026
Just traded in my old Mercedes for another one. The whole process was made easy, hassle free and clear by Emal who made sure I understood everything at each step of the way. A knowledgeable and patient professional who made the process a pleasure. Thanks so much Emal!
11 Oct 2026
I was told by Rebecca one of your staff members that they will do my gearbox service and car service for £61 a month but when I got to the dealership I was told to pay separate for gearbox service but Rebecca told me it will include in the £61 monthly I had to pay extra £290 don’t recommend anyone going to them plus the staff are rude
10 Oct 2026
By far the worst experience I’ve ever had when buying a vehicle. I bought a 2019 GLC 220d in November last year and it gave me nothing but trouble. The car came with a 1 yr warranty and when I had to have internal seals changed out after water ingress, I was told that the seals were inspected before the vehicle was released to me. The Mercedes garage that carried it the repairs told me that there was no way the seals were inspected as the full dash had to be removed. I had the vehicle 5 months and it spent 6 weeks garaged. No apologies other than some lame excuse that seals are not covered in the warranty. I had to fork out almost £1570 to have the vehicle repaired. £1500 in labour, £70 for the rubber seals. Total disgrace with regards to after sales as there’s none! Worst dealer I’ve ever dealt with!
6 Oct 2026
Excellent after sales service. Shraddha has been very cooperative and helpful in filling any gaps.
1 Oct 2026
I highly recommend Group 1 Mercedes at Hemel Hempstead. Excellent 121 service by David Reid and his team. Warm welcome from all the staff.
New and used car sales, servicing and MOTs
Welcome to Group 1 Mercedes-Benz Bishops Hemel Hempstead located on London Road, Hemel Hempstead, Hertfordshire, HP3 9SX.
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a smart test-drive, book a Mercedes-Benz service or MOT, sell my car or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.
You can just sell my car to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.
It's that simple In just 4 easy steps you can sell your Mercedes-Benz at a competitive price:
- Online valuation
- Contact details
- Drop-off
- Secure payment
Group 1 Mercedes-Benz Hemel Hempstead offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:
- Genuine Mercedes-Benz Parts covered with a minimum 1 year warranty
- A courtesy car, collection and delivery service, or lift, subject to availability
- A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
- Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
- Personalised video of your vehicle inspection from your technician
- 0% APR finance and spread the cost of repairs with our service plans
Trusted by customers for many years
We're committed to giving our customers more
Whether you are looking for a brand new or approved used Mercedes-Benz, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind.
Browse hundreds of new and used Mercedes-Benz cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service. Our Group 1 used cars also come with a minimum of 12 months warranty (excluding bravoauto) and breakdown assistance (excluding bravoauto), at least a 9 month MOT and our multipoint check.