Group 1 Mercedes-Benz Hertford

Excellent staff at Hertford branch very professional people

I’m running a garage near by and always come here to buy genuine parts for the cars we work on I had the pleasure to be served from Stephen Kirby most of them times He is the nicest guy I’ve ever met in this business Always happy to help and he goes above and beyond Very happy with the customer service from the parts department 💯

Great experience, Vernon had noted my request for a particular car and contacted me when a suitable car came into stock. We completed the deal and I am absolutely delighted with my new SLC43.

Great customer service and great selection of vehicles. We were able to view several different models and they accommodated two separate test drives due to children being present. Fantastic service especially from Vernon.

Always bad experience with this dealership,never left that place pleased with the work they did! After servicing all the time i have to top up 1 litre of oil because they don t know how much oil my car takes(s450 2025)last time a sensor didn’t work but somehow they came with a nonsense that my car was hit even there was not a single scratch on it, and they charged £360 for it my car being on warranty! While they did that they broke the windscreen in the garage! I had to wait 2-3 weeks, keep calling and asking because nobody came back to me! Book the replacement and a loan car and when i left the vehicle ASH told me that they don’t have a loan car for me last. second!Every time this Ashif Perwaiz was looking after my car somethings bad happened! Yesterday they change the windshield and they broke my PHV licence which was ruined, ripped in two pieces like somebody was doing things on purpose! The state of my car interior was awful, full of mud and dirt left from the work has been done! This is not worker fault , the fault because the guy(ASH) doesn’t look after customers cars! I left the car clean and got it back with badly damaged license disc , and dirt and mud all over the interior! If i ever end up going there again but definitely not, i do not want that person(Ashif Perwaiz) near my vehicle again! Everyone else before him was doing great, lovely people and very helpful , and the lady at the reception, always met nice and helpful people there but this gentleman ASH in particular is ruining the company name !Very very disappointed !

Fantastic service no hard sell just great advice on the options best for us! Have had my last 4 cars from them and always a pleasure…

I arrived at the Garage 4.45pm on a Friday afternoon, having driven from my house with my car alarm constantly sounding as Iwas completely unable to stop it. Initially I was told there was nothing they could do as they were about to close but then the wonderful Manager was alerted to my situation. He offered to diagnose the error. They found the faulty part was in stock and fitted it immediately and under warranty. I couldn't have asked for more!

I had an invoice of the cost of repairs of my car. After confirming works to be done, it took them over 2months to get my car fixed (as they say, they were waiting for a part from Germany). After the repairs, I received a call from them giving me a new invoice of the cost of repairs (this was x2 of the initial invoice, I confirmed work on my car). I told them was any extra work done on the car. They said no but the same job | ordered for repairs. I then told them this was not the invoice I accepted the job on my car but they refuse to accept my claim and offered me a discount off which was still almost x2 of the initial invoice. The painful aspect is that I have already had a service with them. And 3 months later the service I have paid for which includes oil and water leaks which they claim they have repaired was the same fault which has lead to the damage of my breaks (thus oil has leaked onto the break system to damage my breaks). How is this possible if they truely repaired the oil leaks on my first visit. Hmmm…🤔