Group 1 Mercedes-Benz King's Lynn

Brilliant Service department, Dreadful Sales—20 Mercedes Owned, but they won't get my business. I want to start by giving a massive shout-out to Harry in the Service Department and the rest of the service team. He is absolutely amazing, always brilliant, and consistently goes out of his way to be helpful. Richard too. If the rest of this dealership operated the way Harry does, it would be a world-class business.Unfortunately, the Sales Department is utterly useless. My family has owned 20 new Mercedes-Benz vehicles over the years, yet only 2 have ever come from this dealership, despite it being just 2 miles down the road from me. If you need your car serviced, see Harry—he’s a credit to the brand. If you want to buy a car, save yourself the frustration and go literally anywhere else.

Harry was exceptional in organising my service and mot. When there was an issue getting me insured on another car for the day he used his problem solving skills and sorted me an alternative. A 2026 plate car at that. Very fancy I felt like a boss driving that around for the day! He can also make a great coffee and gave me a couple of biscoff biscuits to go with it!!! He always goes the extra mile and that’s why he’s my goat at Mercedes

Absolutely terrible service.. I rang to book car in for service, I then changed the date two days later. Few days prior to my orginal booked date I had a text to check in so I rang and explained I had changed it, they saw it had been double booked said they would cancel and let Branch know. 1 day prior I rang to check Kings Lynn had been told which they hadnt. My service was booked for 10am for a major service B and an MOT, as well as a couple of things to check on warranty inc wheels and the fact the autobeam hasnt worked since I bought it. Also My aircon has never worked. I arrived 9,15 and confirmed I will have my car back before end of day as have my childrens car seats in. I was told they would get it in the garage straight away. They confirmed it would be done by the end of the day for sure.. I had booked a courtesy car, which was dirty. I had an email to track my service, I kept tracking and at 2.15pm it still was showing as waiting to go into the workshop. So i presumed the link was not working, I rang to be told it hadnt gone in yet. But not to worry, it will be done by 5pm. I said I doubt it and listed the work to be done. She said yes it will be done. I said I need my car seats and she said I could come and get them, I said no as is 45min drive. I then get a call from service saying it hadnt gone in service and wouldnt be done in time as they were looking at my wheels and the wheel people are only there Thursdays. I said I expressed Thursdays are my days off and I need my car for business use and school runs. He said I could keep the courtsey car, which i said I wont be insured for business use, he said it will be ok which i know it wasnt so i cancelled my apps and just used the courtesy car for travelling to work. I was told I would get a call first thing Friday, I waited and then called. My car service was done and MOT ok but the part they needed to fix aircon was not there so he said they would hopefully have it ready for saturday and someone would call me. No one called. Monday I rang and was told they have the part and would call later for collection. They rang to say all done and service was much lower price than quoted, I went and collected my car. I looked at paperwork and made a complaint to garage, was told someone would call me as I couldnt understand why the service quoted for age of car was not fully done. Happy to save money but wanted to make sure it was correct. Next day I had a call from the service, saying I was off yesterday but the good news your car is ready to collect. I said I collected it yesterday, I raised all my concerns with above and especially the fact I was worried the correct service was not completed and I wanted to make sure they had done what was due and confirmed if its their mistake this would not effect my warranty. This was July and we are now in September and guess what no call back. I would not use Mercedes Group 1 Kings Lynn to do a service in the Future. I expect more from a main dealer.

Great customer service

Five stars isn't enough for the exceptional service we received from Mercedes-Benz, and specifically from Chantele. Following a recent accident, we were dealing with a very stressful situation, but Chantele went completely above and beyond to take care of us. She was remarkably kind, empathetic, and incredibly efficient from start to finish. Her friendly demeanor instantly put us at ease during a difficult time, and she handled every detail seamlessly. Exceptional customer service like this is rare, and Chantele is a true asset to the Mercedes team. Thank you so much for your support

I would like to give Harry from Mercedes Benz Kings Lynn 5* Harry is a polite young man, very smart and knowledgeable in his job and kept me up to date while my car was in for a service today.A pleasure to deal with. Harry is a credit to Mercedes Benz of kings Lynn .Thanks Harry.

Took car into mercedes kingsynn with engine management light on and in limp mode car was checked and found to be injector fault and replaced I collected car and on the way home the engine management light came back on and coil light came on I took the car back and was given a courtesy car and checked again found out was glow plugs problem and replaced and I was given car back after a couple of days testing and I was treated so well and was worth taking direct to main dealer for repair and woul recommend if you have a problem taking to them for repair and the way I was treated I can not fault them thank you to all.