Read our reviews

Google
5.0/5
2 Jul 2026
Google - Mercedes-Benz of North Wales
Went there flat tyre was fixed fitted with new tyre within hour great service
AutoTrader UK
5.0/5
26 Jun 2026
AutoTrader UK - Mercedes-Benz of North Wales
Total excellence at every touch point
Survey
5.0/5
26 Jun 2026
Survey - Mercedes-Benz of North Wales
Two visits to purchase the vehicle and to collect shortly afterwards. The level of customer service and attention to detail was fantastic from everyone on both visits. We would particularly like to mention both our Salesman Louis Scupham and Business Manager Samuel Grant - both brilliantly engaging, made sure they understood our needs, totally professional and fine ambassadors for both Mercedes Benz and Group 1.
Well done to all - we're actually looking forward to coming back for maintenance
Google
5.0/5
22 Jun 2026
Google - Mercedes-Benz of North Wales
Went today as my car was coming to the end of its lease. Man we were meant to be seeing was on holiday but thankfully Ben was on hand to look after us instead. He went through loads of options with us on what to do with my current car, and then helped me decide my next car. He was really patient with us and nothing felt too much trouble, he made the whole process really easy. Cheers Ben
Google
1.0/5
22 Jun 2026
Google - Mercedes-Benz of North Wales
The service plan is the only positive review I can give. Customer service and communication is AWFUL. Will never take any car there ever again and will never buy a car from them ever again. I am a business owner, and I would be ashamed to run by buisness how they do. Customer service 0%
Survey
3.0/5
22 Jun 2026
Survey - Mercedes-Benz of North Wales
Very mixed. Adrian was fine but somewhere staff were not particularly helpful and the phone system doesn't help get a query answered before your car is in the workshop - rang previous day and was told a msg could be sent through but that the call couldn't be put through nor a physical message taken to them. the showroom is not that big anf felt quite obstructive and not customer service would expect from mercedes
Survey
5.0/5
20 Jun 2026
Survey - Mercedes-Benz of North Wales
All staff very welcoming and professional, from booking to collection. Courtesy car provided was very clean, the progress of the work being completed (service) could be tracked which was very helpful. The dealership contacted me as soon as my car was ready, it was returned all washed and vacuumed really thoroughly. Thank you to the great team as always!
Google
5.0/5
18 Jun 2026
Google - Mercedes-Benz of North Wales
Wonderful service from all concerned. The two ladies, Tara and Polly on the front desk were so lovely and nice to see a smiling face first thing in the morning. Great service from the service section as well, I didn't have an appointment but they still helped me and for that I am very grateful. A lovely showroom as well with delicious coffee to boot! Thank you
Survey
5.0/5
15 Jun 2026
Survey - Mercedes-Benz of North Wales
Very good service an efficient well run organisation made to feel welcome as soon as you walk in and the coffee is good too.
Google
5.0/5
13 Jun 2026
Google - Mercedes-Benz of North Wales

New and used car sales, servicing and MOTs




Welcome to Group 1 Mercedes-Benz North Wales located on Conwy Road, Llandudno Junction in Conwy.
 
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a smart test-drive, book a Mercedes-Benz service or MOT, sell my car or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.  


You can just sell my car to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.

It's that simple In just 4 easy steps you can sell your Mercedes-Benz at a competitive price:
  • Online valuation 
  • Contact details 
  • Drop-off
  • Secure payment


Group 1 Mercedes-Benz North Wales offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:

  • Genuine Mercedes-Benz Parts covered with a minimum 1 year warranty
  • A courtesy car, collection and delivery service, or lift, subject to availability
  • A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
  • Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
  • Personalised video of your vehicle inspection from your technician
  • 0% APR finance and spread the cost of repairs with our service plans 
dealership - Mercedes 2


Components-Featured-Block-Content-1000x562-Desktop-Group1-Customer-Care-v7

Trusted by customers for many years

We're committed to giving our customers more


Whether you are looking for a brand new or approved used Mercedes-Benz, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind. 

Browse hundreds of new and used Mercedes-Benz cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service. Our Group 1 used cars also come with a minimum of 12 months warranty (excluding bravoauto) and breakdown assistance (excluding bravoauto), at least a 9 month MOT and our multipoint check. 



Mercedes-Benz of North Wales

From buying your Mercedes-Benz to annual MOT’s and Servicing, our staff at Group 1 Mercedes-Benz of North Wales are here to ensure your every need is covered by our first-rate customer service. If you’d like to talk with our friendly, expert team in person, feel free to get in touch to chat further. Whatever you need, our team are always here to help.

Mercedes-Benz of North Wales offers a wide range of New and Approved Used Mercedes-Benz vehicles, all offering great deals and competitive finance options to suit all desire and budgets. We can also provide details on small business and fleet purchased and have dedicated Mercedes-Benz Servicing and Parts teams on site. Also why not find out more about our EQ Range and discover the fascination of Mercedes EQ: intelligent electromobility, driving pleasure, suitability for everyday use and maximum safety. Explore the benefits of driving electric.