Group 1 Mercedes-Benz Stevenage

One of the best Mercedes-Benz dealerships in the country! Having visited Mercedes-Benz Bedford, Milton Keynes and Stevenage, I can confidently say Stevenage has provided the best experience by far. My journey began in 2022 while searching for a new car. After visiting all three dealerships, I ultimately purchased from Stevenage thanks to the wonderful Simon Marsh. He was engaging, knowledgeable and genuinely passionate about his role. Recognising my own enthusiasm for the brand, he even offered me an opportunity to become one of Stevenage’s ‘Star Experts’! From viewing and test-driving the car on the same day to collecting it, the entire experience was special. The dealership really goes above and beyond to make delivery day memorable. Our car was displayed in the showroom with a big red bow and personalised sign, followed by a thoughtful thank-you video from Simon himself! Living quite far away, I had my car serviced at Mercedes-Benz Bedford for the following three years. Unfortunately, that dealership closed, leaving Milton Keynes as my closest alternative. However, remembering my exceptional experience at Stevenage, I decided to return. One word: WOW! The recently renovated dealership is absolutely stunning. You’re immediately welcomed by friendly reception staff offering refreshments and snacks. The futuristic interior genuinely feels ten years ahead, right down to the beautifully designed bathrooms! With excellent workshops, facilities, the latest models and, most importantly, fantastic people, the entire dealership feels premium. My first visit back was particularly nerve-racking. My engine warning light had appeared, and I was anxious about the long journey. I’d booked a service alongside an investigation into the fault. Check-in was effortless, with a self-service kiosk allowing me to register my arrival and deposit my keys. I was then assisted by Aziz, an incredibly down-to-earth, honest and reassuring gentleman. He explained everything clearly, eased my anxiety, introduced me to my courtesy car and even offered practical advice, such as recording a 360° video before leaving. I received regular updates throughout the day. Although the service was completed, the engine fault required further diagnostics. Aziz carefully explained the work undertaken and the next steps, remaining transparent, approachable and genuinely helpful throughout. I couldn’t fault the experience. Thank you, Aziz and the team! My follow-up diagnostic appointment was today, and once again, check-in was seamless. This time I had the pleasure of dealing with Ed, who was absolutely brilliant! Ed explained the planned work transparently, offered refreshments and escorted me to my courtesy car. He was incredibly friendly, and I genuinely enjoyed our conversations, which extended well beyond cars. Upon entering the courtesy car, I noticed one tyre had virtually no pressure. After reporting it, Ed immediately sprang into action, rushing the vehicle back into the workshop to resolve the issue. He even thoughtfully parked it directly outside the entrance afterwards. When I returned, Ed greeted me with the same infectious positivity. We discussed the courtesy car, my vehicle’s diagnostic findings and the repairs required, before arranging the next appointment. His enthusiasm, professionalism and genuine friendliness made the entire experience a pleasure. What makes Stevenage exceptional isn’t just the impressive facilities or beautiful cars; it’s the people. Simon made purchasing my car unforgettable, Aziz made a stressful situation reassuring, and Ed turned another potentially worrying appointment into a genuinely enjoyable experience. It’s rare to find a dealership where the customer service feels this personal and consistent, even years apart. Despite the extra distance, Mercedes-Benz Stevenage has absolutely earned my loyalty. A massive thank you to Simon, Aziz, Ed and the entire team. You truly represent what the Mercedes-Benz experience should be. I couldn’t recommend this dealership more highly! -NKR

Jaz was exceptional. His service and attention to detail was unmatched. I had an issue with my car and he was very helpful in making sure I got what I needed. He really shows whats its like to be taken care off by Mercedes. Thank you jaz

I visited Mercedes-Benz Stevenage today regarding an issue I'd been trying to resolve for some time, and I wanted to give particular recognition to James, one of their technicians, for the outstanding service I received. After speaking with Stuart, the Service Manager, James was asked to take a look at my vehicle and see what could be done. From the outset, James was incredibly helpful, friendly and professional. He took the time to understand the issue, carefully assessed what was required and showed real determination to get everything sorted properly. His attitude, determination and willingness to help were genuinely impressive. Thanks to James's expertise and can-do attitude, the issue was successfully resolved, and I left extremely pleased with the outcome. A big thank you to Stuart for arranging the assistance, but especially to James for going above and beyond. It's refreshing to encounter someone who takes such pride in their work and genuinely wants to help the customer. James is a real credit to Mercedes-Benz Stevenage, and I hope his efforts receive the recognition they deserve. Outstanding customer service and very much appreciated. Highly recommended!

Unfortunately, my experience with Mercedes Benz Stevenage was disappointing. What should have been a routine visit turned into multiple return trips due issues that were entirely avoidable. While the staff were polite, the level of attention to detail and quality control fell below what I would expect from a Mercedes Benz dealership. Having to repeatedly return to correct mistakes was inconvenient and frustrating, resulting in a significant waste of time. I hope the process can be improved to prevent other customers from experiencing similar issues.

I drive a 2018 GLC bought from Mercedes Benz Stevenage and this year, summer actually, the car began to remind us of a need for an upgrade. Each reminder which was a mystery fault, called for a visit to Stevenage all the way from London, not exactly round the corner. At every turn, at every kink, a gentleman called Ed managed my situation expertly, professionally, courteously- from fixing the car, elegant courtesy car, regular updates etc. Much as I do not want any more visits, Ed made each visit worthwhile. Thanks Ed

Didn't resolve my issue with my Eqa mercedes poor customer service

My wife and I have been customers at M-B of Stevenage for a number of years. Their high (and very grown-up) level of service is one of reasons we continue to drive Mercedes-Benz

Paul Seaman was absolutely amazing throughout the whole process of buying my new car. He made everything so easy and stress-free, kept me updated with everything and was always happy to help with any questions I had. He took care of everything for me and went out of his way to make sure I was happy with everything. He also took the time to help me get used to my new car and made sure I felt confident before driving away. The whole experience was so positive from start to finish, and I honestly couldn’t have asked for a better person to deal with. Thank you, Paul, for making buying my new car such a great experience!