Group 1 Mercedes-Benz Stevenage

 

3.7 /5
3.7/5
758 reviews

 

Read our reviews

Google
1.0/5
24 Oct 2026
Google - Mercedes-Benz of Stevenage
Unfortunately, I can’t leave zero stars, because that is exactly what this experience deserves. No customer service, no communication, and a complete lack of transparency. I have been left chasing repeatedly for updates, with messages going unanswered and promises seemingly meaning very little. If you want to hand over your money only to be ignored, left in the dark, and forced to chase the branch for basic information, then the Stevenage branch is the one to use. The lack of professionalism and communication has been absolutely appalling. Customers should not have to fight for updates or spend their time chasing a business that has already taken their money. Based on my experience, I would strongly advise others to think twice before using this branch. Extremely disappointing from start to finish.
Google
1.0/5
21 Oct 2026
Google - Mercedes-Benz of Stevenage
Waste of time. Usual main dealer nonsense. Pay top end prices for bottom end service. Car with the dealer for a full day and they hadn't even looked at it by the time I arrived at 17:00 to collect it after being promised it would be done that day. Aircon regas and refresh on a fully working system turned into a "leak" and I left with Aircon not even turning on. The local Aircon specialist I went to two days later didn't find any leak and just regassed the system without any issue saying "Merc just depressurised the system, nothing wrong with it". Works perfectly now and ice cold. Payed twice for one job. Save your time and money. Go anywhere else but here. They don't call them "main stealers" for nothing.
Google
5.0/5
9 Oct 2026
Google - Mercedes-Benz of Stevenage
Great and timely service 👍 Polite and patient customer service
Google
1.0/5
5 Oct 2026
Google - Mercedes-Benz of Stevenage
Poor communication, customer service and attitude towards customers!
Google
1.0/5
30 Sep 2026
Google - Mercedes-Benz of Stevenage
What a disappointment, you want to buy a 70k GLS and they treat you like …….., never ever this Merc Stevenage again, they only love your money, not interested in anything else, I don’t want to mention any names, but please stay away from this dealership. DON’T LISTEN TO THEIR SWEET WORDS, YOU WILL CRY LATER.
Google
1.0/5
29 Sep 2026
Google - Mercedes-Benz of Stevenage
This one gets worse year by year... Made an enquiry for a new S class facelift and the guy came with an used one..😅
AutoTrader UK
1.0/5
26 Sep 2026
AutoTrader UK - Mercedes-Benz of Stevenage
If I could give 0 I would. Ms S, is trying to keep my £500 deposit because I didn’t go ahead and buy their car, It was a car I only saw online but it didn’t meet my expectations. The £500 she’s trying to steal is because she says the car was moved from Cambridge to Stevenage (so she could get the sale I’m guessing) even though I offered to go to Cambridge to view the car. I also have on email that I am putting a deposit on the car based on if both parties are happy with both cars involved. Re training needed
Google
3.0/5
25 Sep 2026
Google - Mercedes-Benz of Stevenage
Not the best service only used as my car broke down
Google
5.0/5
24 Sep 2026
Google - Mercedes-Benz of Stevenage
Dear Mercedes-Benz of Stevenage Team, Thank you for the excellent service during my recent visit. Your team was welcoming, professional, and attentive throughout, making the entire experience smooth and enjoyable. I highly recommend your dealership and appreciate your outstanding customer care. Best regards, Chris
Google
5.0/5
23 Sep 2026
Google - Mercedes-Benz of Stevenage
Very nice experience. Good communication and car back clean Good service ..

 

New and used car sales, servicing and MOTs




Welcome to Group 1 Mercedes-Benz Stevenage located on Gunnels Wood Road, Stevenage, Hertfordshire.
 
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a smart test-drive, book a Mercedes-Benz service or MOT, sell my car or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.  


You can just sell my car to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.

It's that simple In just 4 easy steps you can sell your Mercedes-Benz at a competitive price:
  • Online valuation 
  • Contact details 
  • Drop-off
  • Secure payment


Group 1 Mercedes-Benz Stevenage offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:

  • Genuine Mercedes-Benz Parts covered with a minimum 1 year warranty
  • A courtesy car, collection and delivery service, or lift, subject to availability
  • A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
  • Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
  • Personalised video of your vehicle inspection from your technician
  • 0% APR finance and spread the cost of repairs with our service plans 
dealership - Mercedes 2


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Trusted by customers for many years

We're committed to giving our customers more


Whether you are looking for a brand new or approved used Mercedes-Benz, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind. 

Browse hundreds of new and used Mercedes-Benz cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service. Our Group 1 used cars also come with a minimum of 12 months warranty (excluding bravoauto) and breakdown assistance (excluding bravoauto), at least a 9 month MOT and our multipoint check.