Read our reviews

Survey
2.0/5
16 Dec 2025
Survey - Group 1 Volkswagen Exeter
Still waiting for an email confirming the query that was discussed on Saturday 13th December. Query work that was carried out. Technician stated that he didn’t carry out oil change as it was done in September. Aaron Gillson committed to get back to me.
Survey
4.0/5
16 Dec 2025
Survey - Group 1 Volkswagen Exeter
While I was happy with the repairs to my car, I am unhappy that I needed to have my discs and pads replaced so soon (4 months) after they were previously replaced. The replacement was required because one of the calipers stuck and ruined both discs. Given the damage to the discs, the caliper must have stuck soon after the discs were originally replaced. With the caveat that I am not an expert, I would have thought that a caliper so close to failing should have been spotted and flagged when the discs were being replaced.
Survey
3.0/5
15 Dec 2025
Survey - Group 1 Volkswagen Exeter
Complimentary vehicle health check brilliant.
Actual diagnostic check that vehicle went in for was also undertaken.
Video report on findings was only for the former, not the latter.
Making contact by phone almost impossible. You never seem to answer. Service manager very helpful and friendly in person, but general impression of dealership is that customers are an inconvenience best ignored. We tried to buy a car from you a few weeks ago but ended up going elsewhere as it was apparent that you had met your sales targets and couldn’t be bothered to sell any more cars. BMW ended up with £40k of our money instead.
Survey
4.0/5
12 Dec 2025
Survey - Group 1 Volkswagen Exeter
They did all the work I requested took a bit longer than I wanted to stay but overall really good
Survey
4.0/5
9 Dec 2025
Survey - Group 1 Volkswagen Exeter
Service Dept: staff are always polite and courteous, as is the receptionist Beverly. Due to disability I need to sit and wait for my vehicle repairs and am generally attended to by the staff.
Survey
3.0/5
9 Dec 2025
Survey - Group 1 Volkswagen Exeter
Kept waiting for 3/4 hour to collect repaired vehicle in order that loan car could be checked. This did not happen as keys to vehicle remained in my possession. Eventually when taken to own car found writing on drivers door window. Vehicle taken away to remove writing causing further delay.
Google
5.0/5
9 Dec 2025
Google - Group 1 Volkswagen Exeter
Had a great experience with Aaron who helped me with an unexpected coolant problem. He was so helpful, at short notice, and solved my problem in minutes.
Survey
4.0/5
8 Dec 2025
Survey - Group 1 Volkswagen Exeter
Service from the people at Exeter was excellent as usual but everything, including these requests for feedback is duplicated by some other part of the organisation. Please in future restrict contact to just the people from Marsh Barton as the other lot don’t bother to check what has already been organised
Survey
5.0/5
6 Dec 2025
Survey - Group 1 Volkswagen Exeter
All sales staff, welcoming & helpful
Survey
4.0/5
3 Dec 2025
Survey - Group 1 Volkswagen Exeter
Helpful service coordinator but experience wasn’t the smoothest due to delays with my car being ready

New and used car sales, servicing and MOTs




Welcome to Volkswagen Exeter located on 2 Matford Way, Matford, Exeter in Devon.

Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Volkswagen test-drive, book a Volkswagen service or MOT, value your Volkswagen or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.  


You can just sell your Volkswagen to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.

It's that simple In just 4 easy steps you can sell your Volkswagen at a competitive price:
  • Online valuation 
  • Contact details 
  • Drop-off
  • Secure payment

Volkswagen Exeter offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:
  • Genuine Volkswagen Parts covered with a minimum 1 year warranty
  • A courtesy car, collection and delivery service, or lift, subject to availability
  • A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
  • Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
  • Personalised video of your vehicle inspection from your technician
  • 0% APR finance and spread the cost of repairs with our service plans 
Tiguan Component 3


Components-Featured-Block-Content-1000x562-Desktop-Group1-Customer-Care-v7

Trusted by customers for many years

We're committed to giving our customers more


Whether you are looking for a brand new or approved used Volkswagen, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind. 

Browse hundreds of new and used Volkswagen cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.

Discover more reasons to choose Group 1 below.



The first choice for Volkswagen sales and service in Tiverton, Exmouth, Plymouth, Newton Abbott, Taunton and Devon areas, our Volkswagen Exeter dealership is part of Inchcape Retail, the UK's leading motor retailers.

Discover the Inchcape Volkswagen Exeter dealer online today and find a fantastic collection of top-quality new vehicles and used cars. If a vehicle catches your eye, why not book a test drive to see if it’s the right car for you?

Already own a Volkswagen? Don’t forget that our VW Exeter retailer also offers professional servicing. We guarantee that your car will be serviced by an expert technician every time. Have a look at all of the available services at our Volkswagen Exeter showroom online today or call into your local franchise. We look forward to your visit.

You’ll find our Inchcape Volkswagen Exeter Retail Centre in Matford, about halfway between Exeter Town Centre and the M5. We’re located just off the large roundabout near Husseys Auction Centre where Bad Homburg Way, Matford Park Road and Yeoford Way intersect.