Book a Test Drive Book a Service or MOT Contact Us View New Cars View our used cars Group 1 Bodyshops
4.1 /5
1,273 reviews

Browse our used Volkswagen stock

 Search our cars

Browse the Volkswagen Range

 Browse Vehicles

Volkswagen Offers

 View Offers

Volkswagen Service and Repair

 Find Out More

Customer Care

 Contact Us

Read our reviews

Google
1.0/5
31 Mar 2026
Google - Group 1 Volkswagen Exeter
Very poor experience from this garage, car went in for warranty work which they had the vehicle for 4 days. On picking up the vehicle I was told that the issue had been fixed, jump in the car checked myself for the fault which is still present and not fixed at all so the vehicle needs to be booked back in. When I complained about this I was fobbed off which the service department saying that it had been checked and the issue had been resolved on testing the vehicle. Also my car had been left unlocked outside overnight again no apology I was just told that the update to the vehicle might have caused the app to show the vehicle was unlocked, but they did say the area was very safe with cameras and bars to prevent a vehicle being stolen! I think they missed the point that the vehicle had been left unlocked outside with personal items still in the vehicle.
Survey
1.0/5
31 Mar 2026
Survey - Group 1 Volkswagen Exeter
Very poor experience from this garage, car went in for warranty work which they had the vehicle for 4 days. On picking up the vehicle I was told that the issue had been fixed, jump in the car checked myself for the fault which is still present and not fixed at all so the vehicle needs to be booked back in.
When I complained about this I was fobbed off which the service department saying that it had been checked and the issue had been resolved. Also my car had been left unlocked outside overnight again no apologies.
Google
2.0/5
31 Mar 2026
Google - Group 1 Volkswagen Exeter
Must admit Ben who I was dealing with was amazing. But when I booked for a DSG oil and filter change they don’t change the filter then decide that they can change the filter after they have put fresh oil in the car. This is awful clearly no one understands what happens in this circumstance. I could have done the work myself however I wanted to have the VW stamp for my vehicle but serves me right will never go back to group 1 or VW for work ever again easier just to do it myself at least then I know it’s actually been done right. Now there is swawth in the fresh gear oil causing the clutch to slip. Absolutely atrocious never use a main dealer is the key thing here just go to a reputable specialist who charge a lot less.
Survey
2.0/5
31 Mar 2026
Survey - Group 1 Volkswagen Exeter
Must admit Ben who I was dealing with was amazing. But when I booked for a DSG oil and filter change they don’t change the filter then decide that they can change the filter after they have put fresh oil in the car. This is awful clearly no one understands what happens in this circumstance. I could have done the work myself however I wanted to have the VW stamp for my vehicle but serves me right will never go back to group 1 or VW for work ever again easier just to do it myself at least then I know it’s actually been done right. Now there is swawth in the fresh gear oil causing the clutch to slip. Absolutely atrocious never use a main dealer is the key thing here just go to a reputable specialist who charge a lot less.
Google
5.0/5
30 Mar 2026
Google - Group 1 Volkswagen Exeter
Good working environment upstairs if your car is on a service-while-you-wait basis. Friendly, professional and you get your car back clean (inside and out) mode. Reasonable prices and free beverages + wifi and TV. Comfortable surroundings and close to a bus service and The Devon Motel.
Survey
3.0/5
30 Mar 2026
Survey - Group 1 Volkswagen Exeter
I was disappointed to find that yet again my air con fault is still not fixed despite numerous previous visits and investigations.
Was also kept waiting to collect car 20min beyond the time they stated would be ready
Google
3.0/5
28 Mar 2026
Google - Group 1 Volkswagen Exeter
Initially, when purchasing a vehicle Nothing is too much trouble. However, promises made at the outset were not met and trying to make contact once in possession of the vehicle was almost impossible. Phones not answered, or when they are and callback promised, nothing happens. Emails not acknowledged or replied to. Very poor customer service after initial sale. The car is great!
Google
1.0/5
27 Mar 2026
Google - Group 1 Volkswagen Exeter
Disgraceful service. New car bought a few months ago has a leak and water into the boot which is causing mould and we ended up in hospital with our baby who had breathing issues. VW reluctantly fit me in this month but originally wanted me to wait 3 more months, until I pushed for something sooner. Still haven’t found cause of leak, I drove an hour at the arranged collection time on my lunch break in a terrible loan car and arrived to be told that my car was not ready or fixed and that someone should have rang me but failed to do so. No end date in sight for my new car to be fixed, which I am paying monthly for and not able to use, no better loan cards available. Very poor service after you buy a new car.
Survey
3.0/5
27 Mar 2026
Survey - Group 1 Volkswagen Exeter
Initially, when purchasing a vehicle Nothing is too much trouble. However, promises made at the outset were not met and trying to make contact once in possession of the vehicle was almost impossible. Phones not answered, or when they are and callback promised, nothing happens. Emails not acknowledged or replied to. Very poor customer service after initial sale.
Google
5.0/5
26 Mar 2026
Google - Group 1 Volkswagen Exeter
Couldn't get a better service from start to finish. Ben was absolutely amazing on getting my car booked in and sorted witin 3 days .

New and used car sales, servicing and MOTs




Welcome to Volkswagen Exeter located on 2 Matford Way, Matford, Exeter in Devon.

Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Volkswagen test-drive, book a Volkswagen service or MOT, value your Volkswagen or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.  


You can just sell your Volkswagen to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.

It's that simple In just 4 easy steps you can sell your Volkswagen at a competitive price:
  • Online valuation 
  • Contact details 
  • Drop-off
  • Secure payment

Volkswagen Exeter offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:
  • Genuine Volkswagen Parts covered with a minimum 1 year warranty
  • A courtesy car, collection and delivery service, or lift, subject to availability
  • A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
  • Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
  • Personalised video of your vehicle inspection from your technician
  • 0% APR finance and spread the cost of repairs with our service plans 
Find Your Next Car Book A Service Or MOT
Tiguan Component 3


Components-Featured-Block-Content-1000x562-Desktop-Group1-Customer-Care-v7

Trusted by customers for many years

We're committed to giving our customers more


Whether you are looking for a brand new or approved used Volkswagen, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind. 

Browse hundreds of new and used Volkswagen cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.

Discover more reasons to choose Group 1 below.

Why Group 1? Buy A Used Volkswagen


The first choice for Volkswagen sales and service in Tiverton, Exmouth, Plymouth, Newton Abbott, Taunton and Devon areas, our Volkswagen Exeter dealership is part of Inchcape Retail, the UK's leading motor retailers.

Discover the Inchcape Volkswagen Exeter dealer online today and find a fantastic collection of top-quality new vehicles and used cars. If a vehicle catches your eye, why not book a test drive to see if it’s the right car for you?

Already own a Volkswagen? Don’t forget that our VW Exeter retailer also offers professional servicing. We guarantee that your car will be serviced by an expert technician every time. Have a look at all of the available services at our Volkswagen Exeter showroom online today or call into your local franchise. We look forward to your visit.

You’ll find our Inchcape Volkswagen Exeter Retail Centre in Matford, about halfway between Exeter Town Centre and the M5. We’re located just off the large roundabout near Husseys Auction Centre where Bad Homburg Way, Matford Park Road and Yeoford Way intersect.