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We strive to provide excellent customer service at all times. We’re sorry you feel that you have not been completely satisfied with our service on this occasion and we would welcome the opportunity to do everything we can to put things right. We view complaints and feedback as an opportunity to learn and improve for the future, as well as to develop the services we provide overall. Consequently, we very much appreciate the time you are taking to offer us your feedback.
Complaints may be made to us in person or via telephone, as well as by email or in writing, please use the our location page to find your nearest Centre.
You will receive an acknowledgement from us that your complaint has been received. If you do not receive an acknowledgement within four weeks of submitting your complaint, please contact the BMW or MINI Centre to which your complaint was submitted.
In acknowledging receipt of your complaint, we will give an indication of how long it will take to send you a detailed response and which member of staff is progressing your complaint. In most cases, we would aim to provide a full reply within four weeks. However, this may not always be possible, especially if we need to obtain further information. If it proves impossible to send a detailed answer to your complaint within the time originally indicated we will contact you again explaining the reason why and to tell you when you will receive a full response.
All complaints will be managed to conclusion by the manager responsible for the area to which your complaint relates, who will ensure there is a detailed investigation into your complaint.
All complaint information will be handled responsibly and confidentially. This policy is reviewed regularly and updated as required.
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Your enquiry has been sent and we will contact you using the details provided as soon as possible!
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When you give us your contact details, Group 1 Automotive companies, our authorised dealer network or our agents may use your data to email or phone you about Group 1 Automotive products, services and offers which we believe may be of interest to you. We may also contact you to conduct market research, so we can improve our service to you. We never sell or share your information with third party organisations.
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(Individual branch hours may vary)
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