Barons Cambridge BMW

As Letter issued to KevinAppleton@baronsbmw.co.uk and charlesaylard@baronsbmw.co.uk To whom it may concern I just wanted to drop a quick email to say how impressed I have been with the service received from Charlotte. My wife and I had been dealing with our local Bury St Edmunds branch but with no success and constant chasing in order to source/test drive and purchase a car. Within hours of speaking to Charlotte she had found the correct size engine and model for me to test drive and from then on was pro-active in finding me a car that successfully achieved all my requirements - the list was extensive! I have picked my new car up yesterday, within a 7/10 day lead time! She has found me a car and up-sold me extending my budget by selling me a model and spec I didn’t know I needed or wanted! However, I am delighted with my new purchase. Good customer service is rare in todays world, especially in the car industry. Credit to Charlotte who has exceeded all expectations, I would not hesitate to recommend her to anyone looking to purchase a new vehicle. Kind Regards, Stephen Green.

I'd recommend Barons BMW Cambridge to a friend because throughout the negotiations the sales Executive James Darcy acted in a very professional manner explaining all the aspects of financing the deal, plus all the extra that were available. Aidan Smith the Product Genius was excellent in his explanation of how the the various aspects of the car worked and has invited me back after 4 weeks to explain the advanced settings etc. Excellent service and a beautiful car.

I'd suggest Barons BMW Cambridge to a friend because the process was so easy. James was brilliant. No pressure, everything explained clearly, took the stress out of having the kids with us so we could make a calm and considered decision. Just couldn’t fault him and the service he provided.

The experience at Barons BMW Cambridge was great because Charlotte talked me through from stage one till the end, kept in the know and was happy to answer all questions or any concerns I had to ensure I was happy and satisfied. Did go out of her way on several occasions to meet my needs.

I went in without necessarily expecting to purchase a vehicle. After a test drive, Mo managed to find a vehicle which fit my spec. Originally I was looking for a manual but after trying the 8 speed auto I changed my mind. The service was quick and completely issue free with a turnaround of just 4 days. Fantastic group of people and I will be back for more, without a doubt!

The experience at Barons BMW Cambridge was great because sales person Jake Cummings was very helpful from first call right through to handover of keys, explained vehicle history very well and highlighted all noteworthy points. Finance team on-site were also very helpful and professional and appeared to be completely fluent with all documentation, all well explained. Very pleasant experience start to finish, will have all future servicing etc. carried out at this particular Baron's site as they provided a very positive experience for me.

The staff at Barons BMW Cambridge were good because all aspects of the sales process were professional & courteous. The sales representative that I worked with was very knowledgeable about the vehicle and could answer all my questions. Optional extras were discussed but I didn't feel any pressure to take any of these.

Barons BMW Cambridge were great because they give great value for money with such great service and benefits. I got things from them I didn’t expect. And the after cafe was first class. Special thanks to James Trillwood who was thorough’ very knowledgeable, went the extra mile and was keen to do business. Only slight feedback of negativity was the overselling of the additional insurances. But thanks 10/10 for all your help!