Chandlers Hailsham BMW

The experience at Chandlers BMW Hailsham was great because John went over and beyond the call of duty. I was due to pick up my vehicle on Tuesday morning the day lockdown was announced. John called me very early on Tuesday morning to confirm the dealership would be opened and the team would wait for me to come in and pick up the vehicle. On getting to the dealership after a 2 hour journey , the vehicle and all documentation was ready for me. I am happy with the service provided by the John and the Halisham dealership team

My experience at Chandlers BMW Hailsham could have been better because I was not told there was only one key to the car and the sales manager couldn’t have cared less if he tried. He said I should have asked whether the car came with two keys. I bought an approved used BMW from a BMW main dealer and it’s not unreasonable to assume I would get 2 keys. If the dealer principal doesn’t resolve it, I will take it up with HO and ultimately BMW UK.

From my initial contact to the point of handover, Jason was exceptional. It was a pleasure to purchased my car from Chandlers, and will look to repeat the process when I am due to change again in two years. I cannot recommend Chandlers highly enough.

Chandlers BMW Hailsham were fantastic because nothing is too much trouble,they are always friendly and helpful,and have been patient and helpful explaining all the new technology to an old timer like me who gets a bit daunted by all the new gadgets. Excellent service thank you

I would recommend Chandlers BMW Hailsham to friends and family because the major purchase that is buying a car was handled expertly by my point of contact at Chandler's Hailsham, John Payne. From initial contact to handover John was helpful, personable and responsive to any questions I might have had. He also came in to work despite suffering a leg injury before I was due to pick up my car, for which I was grateful, as it is preferable for my part to deal with the the same person from start to finish, for which I thanked him. I was also pleased that my message that I was going to change my arrival time was passed on to John by his colleague Elena. This may seem but a small matter, but I have lost count of the times in my life when messages have not been relayed... Finally, I thought Chandlers were competitive on price compared with other dealers on Auto trader offering similar vehicles to mine, given that I was able to purchase a BMW AUC. I was also given a decent p/x price for my car. Thank you for your efforts John!