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COVID-19 FAQs

Following the changes to the Government's COVID-19 lockdown guidelines, our service workshops will be open to all from Monday 18th May 2020.

To ensure the safety of both our customers and employees, we have implemented significant changes to our facilities and operating procedures. These include:

  • Designated and timed appointments, as well as collection periods to minimise queues and maintain social distancing
  • COVID-19 safety signage to direct you safely through all customer areas
  • Increased levels of cleaning and sanitising products for your use
  • Perspex screens on all service desks for added safety
  • The use of plastic bags to minimise any unnecessary handling of keys
  • Increased levels of vehicle cleaning to ensure that all touch points within have been cleaned thoroughly prior to collection


To book a service with your local centre, please click the "Book a Service" link throughout our website, call your local centre or email ecommerce@Group1Auto.com.

At this time whilst our showrooms remain physically closed, we are still digitally open for sales. With our dedicated virtual sales team, used car Click & Collect service, new car virtual appointments and our contactless delivery service, we are confident we can keep you on the move.

From all here at Group 1 Automotive, we hope you stay safe and alert during this unprecedented time.

Frequently Asked Questions

  • We appreciate that you may have been due to collect your new vehicle from us during our temporary closure. Whilst we are unable to facilitate your vehicle handover during this time, all customers will be contacted directly by the team. We would also like to reassure you that we will rearrange this with you as soon as we reopen.

  • A member of the team will be directly contacting all customers that have a vehicle on order with us. We endeavour to keep you updated with the latest information via our website, email and social media channels.

  • Our new Click & Collect service is now available across all used cars. This service is accessible through the used car details page via our used car search. Using the Click & Collect function you can: select your vehicle, value your part exchange, calculate any outstanding finance, agree the purchase terms and also apply for finance. This system will allow you to complete each step at your leisure, and from the comfort of your own home.

    You can make an enquiry using our website enquiry forms, or by using our Live Chat facility. We also have a dedicated digital team handling New & Used Car enquiries. You can book a convenient virtual appointment with a member of our knowledgeable team from the comfort of your home.

    Our virtual appointments can assist you with:

    • Further information on our New and Used models
    • Configure your vehicle online and explore the enhanced specifications available to you 
    • Information on financing your new Mercedes-Benz and the options available 
    • Part Exchanging your current vehicle
    • Customers of the Motability Scheme

    Whilst we are unable to facilitate vehicle handover during our temporary closure, we will be in touch to arrange this with you as soon as we reopen.

  • Our new Click & Collect service is now available across all used cars. This service is accessible through the used car details page via our used car search. Using the Click & Collect function you can: select your vehicle, value your part exchange, calculate any outstanding finance, agree the purchase terms and also apply for finance. This system will allow you to complete each step at your leisure, and from the comfort of your own home.

    We also have a dedicated digital team handling New & Used Car enquiries. You can book a convenient virtual appointment with a member of our knowledgeable team from the comfort of your home. You can also make an enquiry using our website enquiry forms, or by using our Live Chat facility.

  • We understand you may have concerns relating to your finance agreement, such as what you need to do if you are having trouble making payments, if your agreement is due to end soon and updating your details or discussing an issue.

    For any queries or concerns relating to your finance agreement, you can contact Mercedes-Benz Financial Services on 0370 847 0700, at customerservices-mbfs@daimler.com or by visiting Mercedes-Benz Financial Services.

    Visit our dedicated MBFS page.

  • Following the Government’s latest announcement instructing the closure of our Centres, Motability will automatically apply a six month lease extension to customers who are approaching the end of their lease. You can find out more from Motability Operations directly and we will be in touch with our Motability customers when we are due to reopen.

  • Our dedicated team will be in touch directly with all customers with service bookings scheduled during our temporary closure. Please bear with us whilst we work to get in touch as soon as possible.

  • We have a team available to handle emergency servicing needs. If you have an urgent servicing requirement or an emergency, please email us at service@group1auto.co.uk or call us on 01245 968220.

  • We have a team available to handle emergency servicing needs. If you have an urgent servicing requirement or an emergency, please email us at service@group1auto.co.uk or call us on 01245 968220.

  • The latest Government states that a vehicles MOT expiry date will be extended by 6 months if it’s due on or after 30 March 2020 - but you must keep your vehicle safe to drive.

    You can view the latest Government advicehere. You can still submit an MOT request online and we will endeavour to book this in to your chosen Centre when we reopen.

  • You can still submit a service or MOTrequest online and we will endeavour to book this in to your chosen Centre when we reopen.

  • Our dedicated team will be in touch to arrange this with you. Please bear with us whilst we work to get in touch as soon as possible.

  • If you have an urgent servicing requirement or an emergency, please email us at service@group1auto.co.uk or call us on 01245 968220. We would suggest that you visit www.mercedes-benz.co.uk for specific warranty queries.

  • If your vehicle is unsafe to drive, please contact Mercedes-Benz Roadside Assistance on 00800 1 777 7777. 

    We have a team available to handle emergency servicing needs. If you have an urgent servicing requirement or an emergency, please email us at service@group1auto.co.uk or call us on 01245 968220.

  • We will endeavour to keep you updated with the latest information and advice via our website, email and on our social media channels.

  • During our temporary closure, we are operating with a small team and we appreciate your patience whilst our response time is longer than usual.  We care about you and we will come back to you as soon as possible.

  • Everyone needs some TLC. Your Mercedes-Benz included! Your Mercedes-Benz still needs to be maintained, even if it isn’t being driven. Follow our simple steps on how you can look after your car at home.

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