Customer Support for Vulnerable Customers
Supporting you through life’s changes.
Contact Customer CareDedicated Assistance for Customers Facing Life Challenges
At Group 1, we understand that life can be unpredictable. Whether you're dealing with financial hardship, health issues, or a major life event, we’re here to support you with compassion and care.
If you have specific needs that could help us serve you better, please let us know by sending us an email to our specialised team.
Let Us Know About a Change in Circumstances
If your situation has changed, such as a job loss, illness, or bereavement, we want to help. Please email us, using the button below, to let us know how we can support you.
Helpful Resources from Trusted Organisations
We’ve listed some independent organisations that may also be able to help:
Health & Wellbeing Support
- Mind - Mental Health Support
- Shout - Free Crisis Text Line
- British Red Cross - Practical Help & Support
Financial Support Services
- National Debtline - Free Debt Advice
- Citizens Advice - Financial & Legal Help
- Breathing Space - Government Debt Relief Scheme
Support for Life Events
- Marie Curie - Bereavement Support
- Mind - Grief & Loss Resources
- Relate - Relationship Counselling
Do You Need Additional Support?
If you have a disability, long-term health condition, or any other support need, we want to make your experience with us as smooth as possible, please use the button below to contact us and we’ll use this information to tailor your experience at our dealerships.
Car Buying Made Simple: Helpful Explainers
We’ve created easy-to-follow guides to help you understand your options when buying or leasing a car.
Understanding Car Finance
• Car Finance Explained - PCP, PCH, HP
• PCP Finance Guide
• PCH Finance Guide
• HP Finance Guide
Electric & Hybrid Vehicles
• Is an Electric or Hybrid Car Right for Me?
Motability & PIP Car Scheme
• How to Use Your Mobility Allowance
Servicing & Maintenance
• Car Service Plans - Pay Monthly, Interest-Free
• Fix Now, Pay Later - Flexible Payment Options
• Vehicle Health Check - Free 34-Point Inspection
Need to Make a Complaint?
We’re committed to delivering excellent service. If something hasn’t gone right, we want to fix it. Please use our dedicated Complaints Portal by clicking the button below.
