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On top of this, when she finally called me to inform me that my car was ready to be collected on the 18th of November, she lied to me saying that she had been sending me text messages, unacceptable attitude as no emails neither messages were sent to me. When I arrived to Volkswagen, I was directly approached by another lady to pay an amount higher than what she informed me when I accepted the additional estimated costs. I asked for Kayleigh to at least explain to me the reasons behind this. After waiting for a while, she just said that the price she had informed me was without VAT, which is unacceptable. Actually the value with VAT did not match exactly but I had already lost too much time.
At last , but not least, I remembered I had a courtesy discount from Volkswagen due to a previous issue they had caused to me linked with an Airbag recall, and when I showed the email she complained to me that I should've told her in advanced! That she will had to speak with her manager. Of course this even extended further my waiting time.
In a nutshell: horrible experience, zero customer focus, waste of time, and 195£ lost because Kayleigh did not bother to inform me about the delays.
I will for sure inform Volkswagen UK Customer Services about this.
Part of Group 1's network of paint and body centres
Our aim is to deliver a 1st class service and a quality repair for your car ensuring it retains its original appearance and balance of manufacturers warranty. Our friendly and well trained staff are here to help guide you through the sometimes difficult task of arranging repairs to your vehicle by liaising with the Insurance company on your behalf and ensuring only the best method of repair is done.
- We are fully approved by Mercedes-Benz, Volkswagen, Audi, SEAT, Škoda and Volkswagen Commercial
- Your vehicle will be repaired to the highest manufacturer standards by trained technicians, using genuine Mercedes-Benz, Volkswagen, Audi, SEAT and Škoda parts and repaired using the manufacturer methods. To show this you will be provided with a Guarantee.
- We can arrange loan cars in addition to local collection and delivery
- 24 hour recovery service and estimates while you wait
- Price Match Guarantee
Chester
Customer satisfaction:
Throughout the process we’ll keep you updated throughout the repair and provide a thorough handover to explain the work we have carried out. Upon completion, you will also get an opportunity to tell us how you think we did via a customer experience survey.
Your opinion is really important to us and we would love to hear your thoughts on our service. Your selected bodyshop will send a short customer survey invitation to you by email and we would be most grateful if you would complete this for us. You should receive the invitation a few days after your vehicle is returned to you so please watch out for it in your email inbox, also please check your spam/junk folder just in case it’s in there
Repair Guarantee:
For every repair we do, each customer is given a Repair Authenticity Guarantee which states that approved, current repair methods and techniques were used to replace any parts to the right standard. Our technicians are qualified and assessed on a regular basis to ensure we meet the brands standards. These repair methods are updated throughout their lifetime and the right approved tools & equipment are used to ensure the right repair, first time – this includes the Paint & Materials that have been tested at length for quality including anti-corrosion properties.
We have a 3-year Repair Authenticity Guarantee which is our promise that we have utilised genuine parts and paint, trained bodyshop technicians and approved specific repair methods. When you collect your vehicle we will give you an Authenticity Guarantee Certificate.
All of our repairs are carried out to exacting standards in line with manufacturer factory repair methods, using manufacturer trained technicians and only Mmanufacturer genuine parts are used.
The repairs to your vehicle are backed by the Repair Authenticity Guarantee to give you peace of mind that your car was repaired the dealer standards. Your Repair Authenticity Guarantee will be sent to you by email soon after the repairs are completed
New and used car sales, servicing and MOTs
Welcome to Volkswagen Chester located on Sealand Road, Chester in Cheshire.
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Volkswagen test-drive, book a Volkswagen service or MOT, value your Volkswagen or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.
You can just sell your Volkswagen to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.
It's that simple In just 4 easy steps you can sell your Volkswagen at a competitive price:
- Online valuation
- Contact details
- Drop-off
- Secure payment
Volkswagen Chester offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:
- Genuine Volkswagen Parts covered with a minimum 1 year warranty
- A courtesy car, collection and delivery service, or lift, subject to availability
- A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
- Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
- Personalised video of your vehicle inspection from your technician
- 0% APR finance and spread the cost of repairs with our service plans
Trusted by customers for many years
We're committed to giving our customers more
Whether you are looking for a brand new or approved used Volkswagen, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind.
Browse hundreds of new and used Volkswagen cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.
Discover more reasons to choose Group 1 below.
The first choice for Volkswagen sales and service in Handbridge, Bach and Cheshire areas, our Volkswagen Chester dealership is part of Group 1 Retail, the UK's leading motor retailers.
Check out the Group 1 Volkswagen Chester dealer online today to discover a fantastic collection of new vehicles and used cars from the well-known German manufacturer.
Already have a Volkswagen? Keep it in superb condition by booking a service with our professionals at our VW Chester retailer and let our expert technicians do the work.
Find out about everything our Volkswagen Chester showroom has to offer online today or call into your local centre. We look forward to seeing you.