Customer satisfaction:

Throughout the process we’ll keep you updated throughout the repair and provide a thorough handover to explain the work we have carried out. Upon completion, you will also get an opportunity to tell us how you think we did via a customer experience survey.


Your opinion is really important to us and we would love to hear your thoughts on our service. Your selected bodyshop will send a short customer survey invitation to you by email and we would be most grateful if you would complete this for us. You should receive the invitation a few days after your vehicle is returned to you so please watch out for it in your email inbox, also please check your spam/junk folder just in case it’s in there


Repair Guarantee: 

For every repair we do, each customer is given a Repair Authenticity Guarantee which states that approved, current repair methods and techniques were used to replace any parts to the right standard. Our technicians are qualified and assessed on a regular basis to ensure we meet the brands standards. These repair methods are updated throughout their lifetime and the right approved tools & equipment are used to ensure the right repair, first time – this includes the Paint & Materials that have been tested at length for quality including anti-corrosion properties.

We have a 3-year Repair Authenticity Guarantee which is our promise that we have utilised genuine parts and paint, trained bodyshop technicians and approved specific repair methods. When you collect your vehicle we will give you an Authenticity Guarantee Certificate.
All of our repairs are carried out to exacting standards in line with manufacturer factory repair methods, using manufacturer trained technicians and only Mmanufacturer genuine parts are used. 
The repairs to your vehicle are backed by the Repair Authenticity Guarantee to give you peace of mind that your car was repaired the dealer standards. Your Repair Authenticity Guarantee will be sent to you by email soon after the repairs are completed