Had an accident? Call us first on 0330 173 7710
Call Us First
Before you arrange your repair, give us a call on 03301737710.
As a Group 1 customer you can choose where your vehicle is repaired, and our accident aftercare services complimentary - there's no extra cost to you.
We’ll talk you through what to do next and can liaise with your insurer on your behalf.
Why choose an Group 1 Accident Repair Centre?
What to do in the unfortunate event of an accident?
Stop the car - turn off the engine and switch the hazard lights on
Check for injuries - if anyone is hurt call 999. If there are NO INJURIES to yourself or other persons, make a note of it
Exchange details - make, model, colour and number plate of the vehicles involved or take pictures of them. The driver's name, address, phone number & insurance details
Record further details - time & date of crash. The driving conditions, including the weather, lighting and road quality. Where possible take pictures of the scene, positions of the cars involved and any damage to the cars
Ask for witness details - if necessary obtain the name, address and telephone number of any witnesses on the scene
Accidents can happen. If you're involved in one, as a valued customer of Group 1 you automatically benefit from our complimentary Accident Assist service. We guarantee:
Our Accident Aftercare service guarantees:
✔ Vehicle will be returned to the pre accident condition
✔ Vehicle will be repaired according to your manufacturer standards
✔ Genuine Manufacturer Parts and paints
✔ Manufacturer approved technicians to carry out the work
✔ The vehicles Euro NCAP safety ratings will be restored
If you're not at fault, we may be able to provide additional benefits:
✔ A comparable replacement vehicle while your vehicle is being repaired
✔ Recovery of your vehicle if it is legally un-drivable following an accident
✔ Full management of your repair and dealing with the various parties in your claim
✔ Assisting you with recovery of uninsured losses and any personal injury claim
✔ Regular updates on your claim through our online claims portal
Repair Now, Pay Later
Spread the cost of car repairs and servicing with 0% APR.
From little bumps to engine trouble, split the cost of car repairs with easy monthly instalments without the upfront cost.
Spread the cost, up to £5,000, over 6 monthly payments, interest free.
Apply quickly online for your credit limit. No paperwork and no impact on your credit score. Take your car in with peace of mind, knowing your bill’s covered. You configure the monthly payments that suit you, provide card details for your repayments, and, an upfront payment may be required to start your plan. It’s that simple.
Use the calculator below to find out more.
Group 1 Accident Repair Centres and Bodyshops
Select your nearest Group 1 Accident Repair Centre below
Group 1 Ford - Basingstoke
Group 1 BMW MINI - Bedford
Group 1 BMW MINI - Borehamwood
Group 1 BMW MINI - Brighton
Group 1 Volkswagen - Chelmsford
Group 1 Volkswagen - Chester
Group 1 BMW MINI - Hailsham
Group 1 BMW MINI - Lincoln
Group 1 Mercedes-Benz - Norwich
Group 1 BMW MINI - Southend
Group 1 BMW MINI - Worthing
Group 1's network of paint and body centres
Our aim is to deliver a 1st class service and a quality repair for your car ensuring it retains its original appearance and balance of manufacturers warranty. Our friendly and well trained staff are here to help guide you through the sometimes difficult task of arranging repairs to your vehicle by liaising with the Insurance company on your behalf and ensuring only the best method of repair is done.
- We are fully approved by Mercedes-Benz, Volkswagen, Audi, SEAT, Škoda and Volkswagen Commercial
- Your vehicle will be repaired to the highest manufacturer standards by trained technicians, using genuine Mercedes-Benz, Volkswagen, Audi, SEAT and Škoda parts and repaired using the manufacturer methods. To show this you will be provided with a Guarantee.
- We can arrange loan cars in addition to local collection and delivery
- 24 hour recovery service and estimates while you wait
- Price Match Guarantee
Authorised Repair Centres
If your brand isn't listed above, please call 0330 173 7710 and we'll be able to direct you to your nearest Group 1 Authorised Repairer.
Customer satisfaction:
Throughout the process we’ll keep you updated throughout the repair and provide a thorough handover to explain the work we have carried out. Upon completion, you will also get an opportunity to tell us how you think we did via a customer experience survey.
Your opinion is really important to us and we would love to hear your thoughts on our service. Your selected bodyshop will send a short customer survey invitation to you by email and we would be most grateful if you would complete this for us. You should receive the invitation a few days after your vehicle is returned to you so please watch out for it in your email inbox, also please check your spam/junk folder just in case it’s in there
Repair Guarantee:
For every repair we do, each customer is given a Repair Authenticity Guarantee which states that approved, current repair methods and techniques were used to replace any parts to the right standard. Our technicians are qualified and assessed on a regular basis to ensure we meet the brands standards. These repair methods are updated throughout their lifetime and the right approved tools & equipment are used to ensure the right repair, first time – this includes the Paint & Materials that have been tested at length for quality including anti-corrosion properties.
We have a 3-year Repair Authenticity Guarantee which is our promise that we have utilised genuine parts and paint, trained bodyshop technicians and approved specific repair methods. When you collect your vehicle we will give you an Authenticity Guarantee Certificate.
All of our repairs are carried out to exacting standards in line with manufacturer factory repair methods, using manufacturer trained technicians and only Mmanufacturer genuine parts are used.
The repairs to your vehicle are backed by the Repair Authenticity Guarantee to give you peace of mind that your car was repaired the dealer standards. Your Repair Authenticity Guarantee will be sent to you by email soon after the repairs are completed
No accident right now?
Keep our phone number somewhere safe so it is so if you ever need it. Save 0330 173 7710 to your phone, and keep the sticker in your windscreen. It’s also on your key ring. If anything ever happens, one call is all it takes and we’ll handle the rest.
Fix Now, Pay Later with 0% APR
Terms and conditions
PayLater is an unregulated credit agreement provided by Bumper International Limited. We do not charge a set-up fee or interest. Late payment fees will apply. Borrowing more than you can afford, paying late or missing payments may impact your credit score and your ability to borrow in the future and may incur a one off payment fee of £20. Subject to status, 18+, UK residents only. T&Cs apply.
Find out more here.