Dealership Closure Frequently Asked Questions

Our team are here to help
Following the closure, our team can help direct you to the most convenient Group 1 dealership for your sales, servicing, MOT, warranty, and parts requirements. You can also use our dealership locator to find your nearest site.
Our teams are available to help answer any questions relating to vehicle orders, servicing, warranties, finance agreements, and ongoing support. Please contact your nearest Group 1 dealership for assistance, or click here to send us a message. 
Yes. Your customer records and vehicle service history will remain securely stored and available to authorised Group 1 dealerships, enabling us to continue supporting your vehicle ownership journey.

Your existing order will remain valid. Our sales team will be in contact to provide an update on this soon if they have not already.

You can contact your nearest Group 1 dealership, where our team will be happy to assist with any aftersales enquiries, warranty matters, vehicle support, or ownership questions.

Your finance agreement will not be affected by the closure. All terms and conditions of your existing finance agreement will remain the same. 

Any deposits relating to existing vehicle orders will remain attached to your order and will not be affected by the dealership closure. Our team will contact customers where further information is required.
Yes. Customers can continue to book servicing, repairs, MOT tests, and maintenance work through the nearest available Group 1 dealership.

Your existing service plan will remain valid and unchanged. You will continue to receive the same level of service and benefits at your next nearest Group 1 Dealership. 

Yes all warranties and roadside assistance policies will remain valid and future claims on this can be handled by your nearest Group 1 dealership.

Yes, existing service bookings will remain valid and unchanged. The service centre at Volkswagen Telford will remain open following the sales operation closure on 31 May. Future appointments will not be affected.

Yes. Any valid manufacturer warranty work can be carried out by another authorised Group 1 dealership within the relevant franchise network.
No. Any outstanding manufacturer recalls, technical campaigns, or software updates can still be completed through another authorised Group 1 dealership.
Any manufacturer-backed programmes, service plans, warranties, and applicable benefits will continue in accordance with their original terms and conditions.
Any existing customer service cases will continue to be managed by Group 1 Automotive. If you have an active case, a member of our team will continue to support you until the matter is resolved.
If you require copies of previous documentation, please contact your nearest Group 1 dealership or our customer services team, who will be able to assist.