EcoBoost Engine Issue

Certain Ford vehicles manufactured between October 2011 to October 2013 with the 1.0L and 1.6L EcoBoost engine may have an issue affecting the engine.

For any of our Customers who have the above engine and who may have experienced the following:
- Steam emitting from the engine
- Visible leak of coolant from the engine when stationary. The vehicle alert systems will notify the driver of the following:
  - temperature gauge and a warning lamp indicate an increase in temperature
  - an audible chime will alert the driver that the warning systems are above permitted levels and should the problem persist there is a textual display also alerting the driver providing a warning.
Please follow the below steps -

Step 1

Please check if your vehicle is affected by Field Service Action 4S615 via the Ford ETIS System http://www.etis.ford.com/fordservice/home.do.

(Note: Please have your 17-character Vehicle Identification Number (VIN) to hand – this is printed on the vehicle V5 document. The VIN is also visible through a panel on the lower left hand side of the front windscreen, the VIN plate under the vehicle bonnet and inside the driver’s side door.)

Step 2

If your vehicle is shown as being affected by Field Service Action 4S615 please contact your nearest Think Ford or Ford Authorised Repairer as soon as possible and we will inspect your vehicle and speak directly with Ford on your behalf.

For customers who have already had a repair done, and would like to contact the Ford Customer Relationship Centre reference previous goodwill, they can do so by e-mail at MGRCRC@ford.com. Please note however, that it will take time to re-examine previous cases whilst your enquiry is being investigated.

For any further information or FAQ's please visit - https://www.ford.co.uk/owner/resources-and-support/faqs

If you are unsure of any of the above then please do not hesitate to contact your nearest Think Ford Dealer and we will be happy to assist.

Thank you, Think Ford.

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