Motability Frequently Asked Questions...

Our Motability Specialists have devised a Top 10 FAQs about Motability at Think Ford.

Of course, if you have any further questions that are not covered here, then simply call, email or use our Live chat functionality and we’ll be happy to assist!

1. Do you have specialist people who can help?

We have a dedicated team of experienced Motability Specialists to help with your Motability needs and you’ll find them at each of our Think Ford dealerships.

2. Do your dealerships have easy access?

Each of our Think Ford locations have disabled parking and wheelchair access, so your visit can be as straightforward and as comfortable as possible.

3. What happens at my appointment with a Motability Specialist?

Our Motability Specialists, many of which have been selling through the scheme for many many years, undergo disability awareness training, so they're trained to help you whatever your needs. Firstly, once settled with a cup of tea or coffee, you’ll be taken through the scheme and explained as to how it all works, with no pressure to commit to a purchase.

4. What if I don't know anything about cars?

Our Motability Specialists have in-depth knowledge about our products and are constantly updated on any new features and technologies available. We can guide you through the different Ford models available, and depending on your needs or disabilities, match the perfect model to suit.

5. How will I take a test drive?

Depending on your needs, our Motability Specialists can arrange test drives to suit your requirements. Simply call us with these and we’ll arrange and set up everything you need.

6. What if I can't get to a dealership?

Then we’ll happily arrange a home visit if you're unable to visit us. Simply contact the Motability Specialist at your nearest Think Ford dealership and tell them about your needs.

7. How do I order a car on the Motability scheme through Think Ford?

Quite simply, we will organise all the application and paperwork needed to order your Motability car. If you require further information about eligibility, then speak to your local Think Ford Motability Specialist who can advise.

8. What if I need a car to be adapted?

We’ve got it covered! Our Motability Specialists will organise for any adaptations to be fitted to suit your needs. On collection of your vehicle, we'll talk you through all the car's features in order that you feel comfortable and at ease before driving your car away.

9. What happens throughout the Motability scheme?

You'll receive a Motability car for three years. During that time, we'll look after you with ongoing assistance in terms of servicing such as organising a collection and delivery service if you require it. We'll also contact you towards the end of your 3 year contract when it's time to renew to discuss your options.

10. Can I be assured of good value at Think Ford?

Ford have been market-leaders since 2012 and account for 1 in 5 of the vehicles on the scheme today. With Ford Mobility you get the freedom of choice.  With an extensive range of award-winning cars, you can trust Think Ford to find the right vehicle to suit your budget and needs.

Find out more about our Motability scheme by contacting the Motability Specialist at your nearest Think Ford dealership.