If you are unhappy with the service we have provided, please let us know. To make this as easy as possible, there are a number of ways in which you can do this:
Think Ford are subscribed to the Motor Industry Code of Practice for New/Used Cars and Service & Repair. The Chartered Trading Standards Institute and Motor Codes (a self-regulatory body for the automotive sector) are partners, providing Government-backed codes of practice for garages.
As a consumer, if a non-financial services related dispute arises that cannot be resolved between us within a reasonable timescale, there is an alternative platform to pursuing through court. Motor Codes is an Alternative Dispute Resolution (ADR) provider which will provide you with free impartial advice and Think Ford are fully committed to any correspondence with them.
For details of this service you can call the dedicated Code Advisory and Conciliation Service Consumer Advice Line on 0800 692 0825, submit an enquiry or complaint via the website www.motorcodes.co.uk or write to Motor Codes Ltd, 71 Great Peter Street, London, SW1P 2BN.
Please note we are not Ford Motor Company and can only deal with issues appropriate to a THINK FORD dealership.
This won't take long...
Your enquiry has been sent and we will contact you using the details provided as soon as possible!
Please complete the form below:
When you give us your contact details, Group 1 Automotive companies, our authorised dealer network or our agents may use your data to email or phone you about Group 1 Automotive products, services and offers which we believe may be of interest to you. We may also contact you to conduct market research, so we can improve our service to you. We never sell or share your information with third party organisations.
Please contact us if you require additional information.
171 Basingstoke Road
245 Finchampstead Road