Audi Approved Lowestoft

I'd definitely recommend Audi Approved Lowestoft to friends and family because of the whole experience from enquiring about the vehicle, to all the options explained, the process of purchasing the vehicle, the part exchange, Alex walking me through this, keeping me updated and making the whole experience simple and stress free. Alex had been really good with organising the transition snd also following through after the purchase to make sure everything was ok.

Audi Approved Lowestoft staff were good because They went above and beyond all my previous purchasing experiences. I have had over 40 cars in 39 years of driving. The level of services I got tops everything I have experienced in the passed, including other Audi dealerships. Cannot fault their attitude and professionalism. Top Notch

Commendation for Exceptional Customer Experience and Salesmanship Dear Group 1 Assured Lowestoft, I hope this message finds you well. I am writing to express my utmost satisfaction and admiration for the outstanding service and professionalism demonstrated by one of your sales representatives, Mr. Ben Simmons, during my recent interaction with your company. Having been interested in acquiring a new Audi TT for over a year now, I regularly visited the Audi website, particularly the used car section, I would visit periodically. It was during one such visit that I came across a striking 2017 TT Quattro in a beautiful shade of grey with gorgeous car seats. Intrigued by the vehicle, I decided to inquire about it, only to realise that I hadn't yet sorted out the necessary paperwork, making a test drive impractical at that moment. Regrettably, the car was sold the following day. Now being more invested, I continued my search on the Audi website and found four new entries awaiting photography. In my quest for information, I made several calls to different Audi centres, seeking details about the available car colours. Exeter Audi had promised a callback but did not follow through, while Birmingham had already sold their TT. Cardiff Audi had a white model available with S tronic within my price range, and although the sales representative had initially committed to sending a video, it was never received. The standout experience, however, came from Lowersoft Audi, where Ben went above and beyond to accommodate my request by sending a personal video of the vehicle promptly. I was thoroughly impressed with the level of dedication and professionalism displayed by Ben. While my initial preference was for a grey or perhaps a blue 2017 TT after owning a black TT Mk2 myself, I was swayed by the exceptional condition of a 2015 black model with only 24,000 miles on the odometer, which soon became an obvious choice. Throughout the entire process, Ben exhibited an unparalleled level of professionalism. I was particularly impressed by his impartiality, lack of bias, and absence of ego during our interactions. It was evident that his focus was on providing me with an excellent customer experience rather than merely making a sale. I cannot overstate how delighted I am with my purchase and the role Ben played in making it happen. His demeanour and conduct are precisely what one would hope for in a sales representative. Ben is truly an asset to your esteemed company and undoubtedly a source of pride for his family. I am convinced that this experience should be used as a training example for aspiring sales executives, as it perfectly encapsulates the ideal customer journey. If possible, I would like to suggest using this sale as a case study to understand Ben's thought process and the actions he took within the company guidelines. While I can only speak from a customer's perspective, my background in sales allows me to recognise when something truly exceptional has occurred. The feeling of admiration and gratitude I have for Ben's remarkable execution of this sale will remain with me for a lifetime. I must emphasise that this sentiment is not merely an emotional response; it is a firm and quantifiable fact. In conclusion, I wish to extend my sincere appreciation to Ben and your entire team at Lowestoft for providing me with an unforgettable customer experience. However, If I were to get emotional, the old war time song comes to mind "We'll meet again, don't know where, don't know when, but I know we'll meet again some sunny day," Thank you Ben - Legend Yours faithfully, Kenville Barzey Browne

The experience at Audi Approved Lowestoft was great because all the sales staff were accommodating and couldn’t have been more helpful. They were happy to answer any questions or query’s I had and couldn’t of been more happy with the car and service I got